README - HP Systems Insight Manager 5.3

3. Press the Enter key.
4. At the command prompt, enter:
service hpsmhd restart
5. Press the Enter key.
Central Management Server
When you cannot access HP SIM on a Windows system using a full DNS host name, your Windows DNS
configuration is not set properly. There are several reasons for this:
• The TCP/IP Settings for your Network Connection are not configured properly. HP recommends the
following workaround:
1. On the CMS, open the Control Panel, and select Network Connections→Local Area Connection
Settings→Internet Protocol (TCP/IP)→Properties→Advanced.
2. Select the DNS tab.
3. Be sure that DNS suffix for this connection contains the full DNS suffix for the system.
4. Be sure both the Register this connection's address in DNS and the Use this connection's
DNS suffix in DNS registration checkboxes are selected.
• The System name for the CMS is not configured properly. HP recommends the following workaround:
1. On the CMS, open the Control Panel and select System.
2. Click Network Identification.
3. Click Properties or Change next to the Rename this computer or Join a domain field.
4. In the dialog box, click More.
5. Be sure the primary DNS suffix is set correctly. If not, set it, and click OK until all dialog boxes are
closed.
• The proxy settings on the client browser is configured to proxy local systems. HP recommends the
following workaround:
1. In Internet Explorer, select Tools→Internet Options→Connections→LAN Settings and then
select Use a proxy server for your LAN.
2. Click Advanced.
3. Add the DNS suffix for the CMS to the Exceptions list.
4. Click OK until all dialog boxes are closed.
• The company DNS servers could be having problems. HP recommends that you contact your company's
network support group.
-------------------------------------------------------------
Use careful planning if you want to deploy new drivers, firmware agents, or other software to the local CMS
because you might receive unexpected results, such as a mandatory reboot of the CMS.
-------------------------------------------------------------
Installing the CMS on Windows uses the user desktop locale to determine the CMS locale. For example, if
you install the CMS on a German Windows system and the user desktop locale happens to be English, then
the CMS installed becomes an English CMS.
The language of mxlog.txt (a log file) currently depends on the CMS locale. If the installer user desktop
locale is German, mxlog.txt is logged in German, even though the CMS is installed on an English Windows
system and the browser locale is also English.
This happens because the Log On As property of the HP SIM service is configured as the install user name,
instead of Local System, which specifies system environment. Running the service with the credentials of the
user that installed the application is necessary for the service to have the necessary credentials for database
access and other CMS settings.
Central Management Server 13