HP Systems Insight Manager 5.3 Technical Reference Guide

See “Viewing contract and warranty information” for information about viewing contract and warranty
information in HP SIM.
Remote Support Common Components
The Remote Support Common Components collect configuration data to determine the unique identification
of devices, and supply this information to the Remote Support tool.
Open Service Event Manager
OSEM analyzes SNMP events and data for serviceable events, provides automated diagnosis of hardware
problems, supplies recommended actions and customer self repair procedures, and submits service notifications
to HP SIM and the Remote Support tool.
See “Service notification events” for information about viewing service incidents in HP SIM.
Using HP SIM with the Remote Support Pack
When you use the Remote Support Pack and HP SIM together on a Windows CMS, you can monitor and
view contract and warranty data for HP systems in the HP SIM user interface. Contract and warranty data
is obtained through communication with HP data centers. Information such as a system's serial number,
product ID, or contract ID is sent to HP data centers in order to retrieve the warranty and contract details.
See “Viewing contract and warranty information” for details about where you can view Remote Support
information in the HP SIM user interface.
Related topics
• Suspending or resuming contract and warranty data collection for a single system
• Suspending or resuming contract and warranty data collection for multiple systems
• Editing system properties for a single system
• Editing system properties for multiple systems
• Service notification events
• About default system functions
• Viewing contract and warranty information
• Contract and warranty status types
• Viewing contract and warranty status
• About default system functions
• Navigating the system table view page
• System tab
• System tab for management processors
• Reporting
• Search criteria
• Navigating the event table view page
• Default shared collections
Viewing contract and warranty information
Introduction
The Contract and Warranty Status is available when you have a Windows CMS, and the HP Insight
Remote Support Pack is installed. You can view Contract and Warranty status updates for HP systems that
have contract and warranty data collection enabled. Click the Contract and Warranty Status icon to view
the Contract and Warranty Details page for the system.
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