HP Systems Insight Manager 5.3 Technical Reference Guide

17 Troubleshooting
BladeAutomatic event handlingAuthentication
CIMOMCertificatesBrowser
CollectionClusterCLI
DatabaseCustom toolsConfigure or Repair Agents
Event/SNMP trapEventsDiscovery
GenericFirmware upgradeFirefox
HTTP eventHP SIMHP Insight Remote Support Pack
Internet ExplorerIntegrated Lights-Out (iLO)Identification
LogsIP addressInstallation
Operating systemOpenSSHMenu
PingPasswordsPaging notification
ProtocolsProperty pagesPrinting
SearchResponseReplicate Agent Settings
Sign-inServiceguard ManagerSecurity
Software statusSNMP AgentSMI-S providers
SystemSwitchStorage system
Time zoneTaskSystem properties
Virtual Machine Management PackHP VCRMTools
Windows NT event logWBEM IndicationsVirtual machine
WMIMapper
Authentication
HP SIM was running fine, but now I receive error messages in the console, such as authentication failure and
error accessing database , .
Solution: To resolve this issue, be sure that the DNS server correctly associates the network address used by
HP SIM with the host name of the CMS. If it you are using a DHCP server to assign the CMS IP address,
statically allocate the IP address. You cannot change the host name of the HP SIM.
Automatic event handling
Some of my Automatic Event Handling messages appear garbled.
Solution: If you are running an old version of the Microsoft Exchange Server (for example, 5.5) and have
problems opening an HTML e-mail message sent from the HP SIM event handler, then the you must update
Microsoft Exchange Server to support the CP1252 character set and map CP1252 to US-ASCII. See http:/
/support.microsoft.com/default.aspx?scid=kb;en-us;184772 for more information.
Blade
A server blade enclosure with Cisco Gigabit Ethernet switches does not display in the HP SIM HP BladeSystem
Integrated Manager view.
Solution: You must have at least one server blade with HP ProLiant Support Pack 7.51 or later in the same
enclosure discovered in HP SIM.
For BL25p G1 servers running VMWare ESX 2.5.2 with Insight Management Agent 7.40B, HP SIM displays
a Major status in the HS column even though there is no problem with the server blades. In addition, when
HP SMH is launched each component has a green status.
Solution: Install Insight Management Agents for VMWare ESX Server 7.4.1A or later.
Authentication 611