HP Systems Insight Manager 5.3 Technical Reference Guide

Solution: When HP SIM writes a discovered system to the SQL database, SQL truncates the name if a space
occurs in the machine name. Rename the system without a space.
When trying to sort a collection, it sometimes requires multiple clicks for the column to sort.
Solution: Quick mouse movements inhibit the applet from reading mouse clicks. Hold the mouse absolutely
still while clicking the column to sort.
When sorting a search by IP address, the addresses are not listed in numerical order.
Solution: The IP addresses are listed in numerical order, which implies an order like 122.22.22.15,
122.22.22.152, 122.22.22.155, 122.22.22.17, 122.22.22.171, 122.22.22.18. HP is investigating
the possibility of providing a fix in a later release.
Configure or Repair Agents
After choosing host based authentication for SSH and attempting to run Configure or Repair Agents on an
HP-UX or Linux managed system, the following error appears: Failed to configure SSH for host
based authentication Configuration failed to complete due to the following
exception: Could not access the file or directory <file name> on the target
system <target name>. Remote system reported following error message: Permission
denied. Check whether the directory or file exists or whether the user has the
operating system permission to access it.
Solution: You must provide root user credentials on the target system to configure managed systems for host
based SSH authentication.
When running Configure or Repair Agents targeting a Citrix server, it fails due to Citrix drive C: remapping.
Solution: Deploy preconfigured agents through either the Integrity Support Pack or the Install Software and
Firmware tools.
Installing SNMP agents (HP Insight Management Agents for Windows Server 2003) through Configure or
Repair Agents on blade servers fails with dependency error. TheStdout tab on the Tasks Results page
states that HP Smart Update Manager finished, but the installation failed.
Solution: Installation of SNMP agents requires one or more of the following components: HP ProLiant Advanced
System Management Controller Driver for Windows, HP ProLiant iLO Advanced and Enhanced System
Management Controller Driver for Windows, or HP ProLiant iLO Management Controller Driver for Windows.
Be sure that you have those components installed, and then install the SNMP agents again.
I get the following dependency failure message " FAILED, One or more components failed to
install, because it depends on another component which is not installed on the
system. " What do I do?
Solution: The prerequisites for the agent must be met.
1. Use HP SUM GUI to find the dependent component name.
2. Install the whole support pack using Install ProLiant Support Pack Install tool from the HP SIM menu by
selecting Deploy→Deploy Drivers, Firmware and Agents→Initial ProLiant Support Pack Install.
An example could be as follows:
When I install HP Version Control Agent for Windows (HP VCA) through Configure or Repair Agents on
Itanium-based servers, it fails with a dependency error. The Stdout tab on the Tasks Results page states that
HP Smart Update Manager finished, but the installation failed.
Solution: Installation of HP Version Control Agent on Itanium-based servers requires HP Integrity Insight
Management Agents for Windows Server 2003 on Itanium-based systems . Make sure that the above
components are installed and then install the HP Version Control Agent.
Custom tools
My custom tool fails with the following error:
C:\Program Files\OpenSSH\bin\switch.exe: *** ca t create title mutex ´Global\cy
gwin1S3-2003-11-04 16:46.title_mutex.0´, Win32 error 0
Solution: The user who is trying to run the custom tool is not in the Administrators group. Add the user to the
Administrators group.
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