HP Systems Insight Manager 5.3 Technical Reference Guide

Identification
After running discovery and Identification, the serial number is missing for ProLiant BL p-Class and e-Class
switches on the System Page→Identity tab and in the Data Collection report.
Solution: Obtaining the serial number for these switches requires support in the firmware of the switches. At
this time, this firmware is not available. However, this support is being planned in future versions of the
ProLiant BL p-Class switches. There currently is no firmware upgrades being planned for existing switches.
HP SIM fails to identify a valid iLO 2 WS-Management credential using the list of global default WBEM
credentials configured in HP SIM.
Solution : Specify a system-specific WBEM credential that grants access to the iLO 2 on port 443. Use either
the mxnodesecurity command or set the WBEM credential for a specified system and port on the System
Protocol Settings page.
Integrated Lights-Out (iLO)
How do I associate an iLO with a server?
Solution: To associate an iLO with a server, The Level of Data Returned must be set to Enabled on the
iLO itself. See “System license information reporting” for more information.
Internet Explorer
Hot keys or other keys, such as Tab and Enter, might not work as expected in the browser.
Solution: Use the mouse to ensure expected results.
During the installation, the system reboots, and then the installation launches the browser. Internet Explorer
displays a message saying that it could not establish a connection with the local host. The browser is being
launched before the service has had time to start.
Solution: Try to access the URL again by placing the cursor in the URL field and pressing the Enter key. Keep
trying until the application loads in the browser.
Sometimes the browser Back button does not take me back to a previous window.
Solution: In Internet Explorer, when the framesets are changed, the browser history is lost. Navigate back
through the HP SIM header that is present at all times.
Clicking the browser Back button while viewing a collection returns me to the appropriate system or event
overview page.
Solution: This functionality is correct. The browser history is not being updated because of frameset updates.
Click the system or event collection to navigate back to the table view page.
I cannot drill down on a collection or an agent link on the System Page.
Solution: When two browsers are open on the same system and they are each pointed to a different HP SIM
Management server, unexpected results can occur. Some inconsistencies include not being able to open a
collection or not being able to drill down on an agent (for example, Configuration History Reports (Survey
Utility).
I cannot access HP SIM on the local system at http://localhost:280/.
Solution 1: Verify proxy server configuration in Internet Explorer. An invalid proxy server address prevents
Internet Explorer from browsing to any addresses, including the local system.
Solution 2: Some systems might not be able to resolve the name localhost. If this is the case, use
http://127.0.0.1:280/ or http://machine_name:280, where machine_name is the system on which HP
SIM is installed.
When the All Systems window sits idle for an extended period and I launch a new browser window, the
All Systems window turns white and Internet Explorer hangs. I am forced to end the task. How can I avoid
hanging up in Internet Explorer?
Solution: Avoid leaving Internet Explorer open for extended periods with the All Systems collection displayed.
Sign out of HP SIM before leaving your monitor to prevent this situation and for security reasons.
I am experiencing unexpected or odd behavior while browsing HP SIM using Internet Explorer.
628 Troubleshooting