HP Systems Insight Manager 5.3 Technical Reference Guide

On a Windows XP SP2 machine, I receive an error message and the installation does not complete.
Solution: If Simple File Sharing is enabled, it must be disabled.
1. Go to Start→My Computer→Tools→Folder Options→View.
2. Scroll to the bottom of the list of advanced settings, and deselect Use Simple File Sharing
(Recommended).
3. Click OK.
On an HP-UX system, the mxinitconfig -a command fails at step 8, and the following error appears in
the /var/opt/mx/logs/initconfig.log file: ...8. Database Configuration Connecting
to database...- Failed HP Systems Insight Manager shutting down: Lost connection
to database. org.postgresql.util.PSQLException: Connection refused.Check that
the host name and port are correct and that the postmaster is accepting TCP/IP
connections. for db loaded from database.props
Solution: Try the following solutions:
• Ensure that the semmni and semmns kernel parameters are set to the minimum values (1024 for
semmni and 2048 for semmns.)
• The subdirectory /var/opt/iexpress/postgresql exists because the PostgreSQL product is not
installed or was installed and uninstalled incorrectly. Uninstall PostgreSQL if it is installed, delete the
/var/opt/iexpress/postgresql directory, and then reinstall PostgreSQL.
After installing HP SIM, a CMS that is set up on a desktop appears as a server.
Solution: Identification identifies a system as a server if HP SMH is found on the system. Re-identify the CMS
with WBEM credentials. The system is identified as Desktop with the correct system information.
IP address
When systems change IP addresses on the network, the information in the database becomes unreliable. For
example, the system name comes from one system, and the description comes from the new system that took
that address.
Solution: After systems have been discovered, they can never be un-discovered. Systems that are no longer
reachable must be deleted through a collection (signed-in with administrative rights). Systems that HP SIM
can no longer communicate with change to Critical status. Delete systems by selecting systems in the collection
and clicking Delete.
Logs
Null pointer exceptions seen on HP-UX 11.23 during a upgrade from 4.2 when debugging is turned on.
Solution: SQL duplicate errors occur when you perform an upgrade or replace a MIB that already exists
because the code does an insert without searching the database, generating an SQL exception. The exception
handler, upon fielding this exception, updates the MIB information in the data.
Menu
Internet Explorer can exhibit poor or erratic behavior, such as repainting excessively, not fully displaying
sub-menu options, not keeping up with mouse movement, and sometimes displaying menu cascades with
scroll bars and other unusual formatting.
Solution: Internet Explorer has several settings that alleviate or eradicate these issues:
• Solution 1:
Select Start→Settings→Control Panel→Internet Options→Security→Local intranet and
click Sites.
If the configuration options can be changed to automatically include the HP SIM system, then make
the appropriate changes. Otherwise, click Advanced. and continue with the following steps.
1.
2. In the Add this Web site to the zone field, enter the HP SIM system as https://<system
name>:50000, and click Add.
3. Click OK.
632 Troubleshooting