HP Systems Insight Manager 5.3 Technical Reference Guide

Paging notification
On an upgraded version of HP SIM, which has a paging user upgrade, I receive an error, indicating that the
user does not exist!, but I can see the user on the Users page. Why do I get this message?
Solution: A user with administrative rights must delete the existing paging user and create a new paging
user with the same details as the original paging user.
To resolve:
1. Select Options→Security→Users and Authorizations→Users.
2. Find the paging user in the Pager Configured column. Yes appears if the user is a paging user.
3. Select the user account to delete.
4. Click New.
5. Create a new paging user account.
6. Click OK.
Passwords
The password for the service account used by the HP SIM Windows service is changing. What do I need to
change?
Solution:
1. Stop HP SIM.
2. Access the Services control panel and edit the service credentials to provide the new password for the
HP Systems Insight Manager service.
3. Run mxpassword -g and modify the following password:
MxHPSIMServicePassword
4. Restart HP SIM.
The password for the database account used by the HP SIM Windows service is changing. What do I need
to change?
Solution:
1. Stop HP SIM.
2. Run mxpassword -g and modify the following password to the new account password:
MxDBUserPassword
MxPMPPassword
3. Restart HP SIM.
Ping
I cannot ping discovered systems.
Solution: If you manage more than 1,000 systems in HP SIM, tune the kernel parameters by adding the
following entries to the /etc/sysctl.conf file:
net.ipv4.neigh.default.gc_thresh3 = 4096
net.ipv6.neigh.default.gc_thresh3 = 4096
After adding the entries, reboot the system.
Printing
When printing a container view page that includes a Rack Display, the display does not print correctly.
Solution: In Internet Explorer, select Tools→Internet Options, then select the Advanced tab. Select
Printing→Print background colors and images. The system Details page should now print the Rack
Display correctly, showing all details of the rack.
When trying to print In Internet Explorer, I am receiving a message, stating that my printer is not configured.
In Mozilla, the print dialog box appears to print to a file.
Solution: The printer must be installed before trying to print in both Internet Explorer and Mozilla.
634 Troubleshooting