HP Systems Insight Manager 5.3 Technical Reference Guide

Security
Security Alerts appear on the client browser indicating secure and unsecure mixture of data on the page.
Clicking OK logs me out of HP SIM.
Solution: If Security Alerts appear on the client browser indicating secure and unsecure mixtures of data on
the page, or the CMS performance seems poor, the memory might be low. Check the memory usage of the
Mxdomainmgr.exe service on the CMS. If it appears to be high (700MB usage or greater) and HP SIM is
installed on a system with only the minimum recommended memory, consider upgrading the memory on the
CMS. Alternately, if you are running HP SIM with the database installed locally on the CMS, installing a
remote database might also help to improve performance.
Executing a tool on a managed system results in the error: Authentication failure: The CMS and
managed system time clocks might not be synchronized, or a communication time
limit might have been exceeded.
Solution: The CMS and managed systems must be time-synchronized to prevent authentication failures. The
communication time limit is 20 minutes, and exceeding this limit causes authentication failures. Use the
command xntpd(1m) to configure the time synchronization.
I am unable to Single Sign On or set the trust status to Linux agents.
Solution: To resolve this issue, configure the System Link Configuration setting to IP address or full DNS name.
To configure the System Link Configuration setting from the HP SIM CMS:
1. Select Options→Security→System Link Configuration. The System Link Configuration page
appears.
2. Select from the following options:
• Use the system name. Select this option to use the system name.
• Use the system IP address. Select this option to use the system IP address. For systems with
multiple addresses, you can enter multiple links.
• Use the system full DNS name. Select this option to use the full system DNS name.
Note: On an HP-UX or Linux CMS , the default value is Use the system full DNS name on new HP
SIM installations. New installations on Windows defaults to Use the system name, and upgrades
maintain the existing setting regardless of the operating system.
Note: During discovery , the full system DNS name is used as the primary lookup key. Otherwise, the IP
address is used.
Note: In the case of systems with multiple network interfaces, selecting the Use the system name
provides only one link per destination to the system, whereas Use the system IP address provides
multiple links to the system.
3. To save and apply the changes, click OK.
Serviceguard Manager
When upgrading from SCM 3.0 with Serviceguard Manager installed to HP SIM 4.1, SCM no longer runs.
Solution: When HP SIM is upgraded, some files that Serviceguard Manager installs are replaced so that it
appears that Serviceguard Manager is not installed. Reinstall Serviceguard Manager.
When I launch Serviceguard Manager, I am asked to download a jnlp file. The following scenarios might
appear when installing Serviceguard Manager.
Scenario 1: Java Web start not installed.
Solution: Download and Install Java Web start.
Scenario 2: Java Web start is installed, but you are still being asked to download the .jnlp file. Choose
one of the following options:
Windows 2003 Internet Explorer browser solution:
1. Download the .jnlp file.
2. Right-click the .jnlp file.
3. Select Open with…and Choose Program.
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