HP Systems Insight Manager 5.3 Technical Reference Guide

Solution: This condition can result from any of the following reasons:
• If the IP Address Restriction field (on the New User Group, Edit User, New User, or the Edit User
Group pages) is configured, ensure that it includes all IP addresses of the CMS. If browsing to
localhost ensure, that the loopback address 127.0.0.1 is also included.
• You are not entering the information correctly. Passwords are case-sensitive.
• The account you are entering is not a valid account for HP SIM.
• The account you are entering has been deleted, disabled, or locked out.
• The password for the account must be changed.
• You are attempting to sign in from an IP address that is not valid for the specified account.
• You do not have cookies enabled in your browser or you are using a cookie blocker.
I cannot sign in to my Windows HP SIM.
Solution: If you are attempting to sign in with a Windows user account created on the CMS (as opposed to
a domain account) and the CMS host name is longer than 15 characters, then you must enter the first 15
characters of the CMS name in the domain field to sign in. For example, if your Windows CMS is named
"SIMwin2003withsp2" and you have a local account "bob," then sign in with username = "bob" and
domain = "SIMwin2003withs." Any new local user account created cannot sign in, unless they were created
using only the first 15 characters of the system name entered in domain name field and signed-in using the
same.
SMI-S providers
HP SIM relies on CIM/WBEM servers and providers that conform to the Storage Management Initiative
(SMI-S) . Before HP SIM can manage and report on a storage system , the appropriate SMI-S provider must
be installed and configured.
Testing SMI-S provider installations
Complete the following procedure to test an SMI-S provider installation.
1. Open a DOS window on the CMS.
2. Set the current directory to ./Program Files/HP/Systems Insight Manager/.
3. For each installed provider, type: wbemdisco <host> <port> <interopnamespace> <user>
<password>.
See the following table for more information about each command option.
The IP address or DNS name of the SMA or PC on which the SMI-S provider is installed.<host>
The port on which the SMI-S provider is running.<port>
The “interoperability” namespace of the provider.<namespace>
The user name giving access to the data available from the provider.<user>
The corresponding password giving access to the data available from the provider.<password>
4. The output is similar to the following:
HOST = coresma2
PORT = 5989
NAMESP = root
USER = administrator
PASSWD = ***** Connect to coresma2 in namespace root
with SSL=true
Enumerating instances of CIM_Registered Profile...
Profile.RegisteredName=Array
Profile.RegisteredVersion=1.0.2
ProviderVersion=4.0
Profile.HPVersion=EVA4.0.0-Dev25
644 Troubleshooting