HP Systems Insight Manager 5.3 Technical Reference Guide

On an HP-UX system, when an administrative rights user edits a task, changes the owner to a operator rights
user, and then views the task, the original owner is still shown as the owner. If an administrative rights user
opens another browser and views the task, the correct owner appears.
Solution: This is a sporadic error with no known solution.
After executing the Install Software/Firmware task on a Windows 2000 Advanced Server system, the status
does not update in the Task Results section. The status continues to report In Progress, and the Install
Software/Firmware task finally times out after two hours.
Solution: The Linux HP VCA target system cannot resolve the address of the CMS. Ensure that the name
resolution is configured properly, and if it is not working, the Linux system must be configured to include the
CMS name in the host file.
To configure the host file on the Linux system:
1. Edit the host's file in \etc directory.
NOTE: You can use a text editor or vi to edit this file.
Add an entry in the host file:
• <ipaddress of server> <fully qualified DNS name of server> <name of
server>
For example, an HP SIM system with IP address 170.50.1.201 , fully qualified domain name
perf760g2.wbem.com , and name perf760g2 displays the following entry in the host file of the
managed system on the Linux HP VCA system:
170.50.1.201 perf760g2.wbem.com perf760g2
2. Save the file.
All automatic event handling tasks fail with the following error on the Tasks Results page: Send failed.
class Could not connect to SMTP host: ipaddress, port
25;java.net.SocketException: Software caused connection abort:connect.
Solution: If you have antivirus software installed and it is configured to block port 25, configure the antivirus
software to unblock port 25 or disable it for the automatic event handling tasks (e-mail) to run correctly.
When deploying the Software and Firmware task on HP-UX or Linux, the task might fail with an error unable
to contact system. To successfully execute the task, change the System Link Configuration to use the
system IP address and then execute the task.
Solution: Select Options→Security→System Link Configuration. The System Link Configuration page
appears. Select Use the system IP Address.
Time zone
HP SIM might not correctly reflect Daylight Savings Time for Antarctica, Australia, Caicos, Haiti, Honduras,
Turks, Syria, and New Zealand when Daylight Savings Time begins in the New Zealand time zone on
September 30.
Solution: Download Sun Java SE TZupdater Tool 1.2.2 (or later) from http://java.sun.com/javase/
tzupdater_README.html.
After the updater tool is downloaded, expand the tzupdater-1_2_2-2007g.zip file. This includes the
tzupdater.jar file.
For Microsoft Windows CMS
1. Sign-in to HP SIM with an administrative level account.
2. Stop HP SIM by running the mxstop command.
3. Point to the HP SIM JRE:Set JAVA_HOME=<install_dir>\j2re.
4. Navigate to the folder where tzupdater was expanded.
5. Run the update:
%JAVA_HOME%\bin\java –jar tzupdater.jar -u
6. Start HP SIM by running the mxstart command.
Time zone 653