HP OpenView Service Desk and HP Systems Insight Manager Integration User Guide

Importing items as Service Desk configuration items from the HP SIM database

Table 2 Default Insight Manager Template Values

Property Value

Brand Hewlett Packard

Category Server

Location USA

Maximum Installations 100,000

Search Code HPSIM

Status Installed

Installing the Insight Manager Configuration File

Copy the configuration file (hpsim-sql.ini, hpsim-pgsql.ini, or hpsim-oracle.ini) to the

Service Desk\data_exchange\config directory. This file is used when exporting information from the

Systems Insight Manager database to an XML file.

For example: E:\Hewlett-Packard\OpenView\service desk 4.5\client\data_exchange\config

After copying the configuration file to the config directory, edit the file so that it contains the correct path

and user information. The following information fields should be changed to match the defined use

information: USR, PWD, LOG_FILE, and XML_OUTPUT_FILE. After making these changes, HP recommends

setting the file attributes to Read-Only to prevent further modification by the Extraction Configuration

Wizard.

For example:

[DSN]

NAME=InsightManager

USR=sa

PWD=password

[SYSTEM]

LOG=TRUE

XML=TRUE

DUMP=TRUE

TXT=FALSE

LOG_FILE=C:\Program Files\Hewlett-Packard\OpenView\service desk

4.5\client\data_exchange\log\insightmanager.log

XML_OUTPUT_FILE=C:\Program Files\Hewlett-Packard\OpenView\service desk

4.5\client\data_exchange\xml\insightmanager.xml

APPLICATION_NAME=INSIGHTMANAGER