HP OpenView Service Desk and HP Systems Insight Manager Integration User Guide

Importing items as Service Desk configuration items from the HP SIM database

Figure 5 Import Mapping Window

Table 3 Import Mapping

Property Field Used As

DEVICES_MXGUID Source ID Unique Key

DEVICES_NAME Search Code

DEVICES_FULLDNSNAME ID

IM_CATEGORY Category

IM_PARENT Parent CI’s; CI Parent

DB_DEVICEINFOEX_SERIALNUMBER Serial Number

M_NAME1 Name 1

IM_NAME2 Name 2

DEVICEPROTOCOLINFO_PRIMARYADD

RESS

IP Address