HP Systems Insight Manager 5.2 Update 2 Technical Reference Guide
• About default system functions
• Viewing contract and warranty information
• Contract and warranty status types
• Viewing contract and warranty status
• About default system functions
• Navigating the system table view page
• System tab
• System tab for management processors
• Reporting
• Search criteria
• Navigating the event table view page
• Default shared collections
Viewing contract and warranty information
Introduction
The Contract and Warranty Status is available when you have a Windows CMS and the HP Service
Essentials Remote Support Pack is installed. You can view Contract and Warranty status updates for HP
systems that have contract and warranty data collection enabled. Click the Contract and Warranty Status
icon to view the Contract and Warranty Details page for the system.
The following requirements must be met in order to view contract and warranty data in HP Systems Insight
Manager (HP SIM):
• The HP SIM CMS must have connectivity to http://www.hp.com.
• The Remote Support Pack software must be installed and properly configured. The Remote Support
Software Manager is installed on the Central Management Server during the HP SIM installation. After
the HP SIM installation is complete, you must configure the Remote Support Software Manager to fit
your enterprise specifications. Once configured, the Remote Support Software Manager will download
and install the Remote Support tool. The Remote Support tool must be installed, configured, and registered
before you can retrieve contract and warranty data. See See the
HP Systems Insight Manager Installation
and Configuration Guide for Microsoft Windows
at
HP SIM 5.2 Installation Guide
at http://
h18013.www1.hp.com/products/servers/management/hpsim/infolibrary.html for more information
about setting up Remote Support Pack with HP SIM.
• To collect contract and warranty data for a system, the system's serial number, product ID, and country
code must be present in the system properties. In most cases, the serial number and product ID are
obtained during HP SIM's identification process. You can enter a serial number and product ID if
needed. It is important to specify the correct country code to ensure accurate information. If HP SIM
cannot obtain a country code, it defaults to
US
. If you have a support contract, enter an entitlement or
obligation identifier and entitlement type if you want to view contract data.
See “Editing system properties for a single system” or “ Editing system properties for multiple systems”
for instructions on editing system properties.
Viewing contract and warranty information
You can view contract and warranty information by:
• Clicking the CW icon in the system table view page. See “Navigating the system table view page” for
more information.
• Clicking the Contract and Warranty status link on the system page. See “System Page” for more
information.
• Viewing a Warranty-Contract report. See “Reporting” for more information.
• Searching for systems with contracts or warranties that expire in a specified number of days. See
“Performing an advanced search for systems” for more information.
498 Partner applications