HP Systems Insight Manager 6.2 User Guide

The contract start and end date is listed for each contract item along with the following information:
• Status The possible values are:
A: Active•
• F: The start date is in the future
• X: Expired
• E: There is no end date
• I: The agreement is informal. This status might mean that the agreement is not finalized.
• B: Delivery blocked
• C: Cancelled
• Service Level The level of service specified in the offer. This includes the amount of time HP has to
react to an issue, the time to resolution for a set of issues, and the type of response HP will use to react
to an issue.
• Deliverables A description of services offered with this contract, for example, onsite support or parts
and materials.
Warranty
• Warranty Type The type of warranty, for example, Base Warranty, Bundled Warranty, or HP Care
Pack.
• Start Date The start date of an active warranty.
• Extension The number of days that this warranty has been extended.
• Wty: HP HW Maintenance Onsite Support The warranty start and end date is listed for each warranty
item along with the following information:
• Status The possible values are:
A: Active•
• F: The start date is in the future
• X: Expired
• E: There is no end date
• I: The agreement is informal. This status might mean that the agreement is not finalized.
• B: Delivery blocked
• C: Cancelled
• Service Level The level of service specified in the warranty. This includes the amount of time HP
has to react to an issue, the time to resolution for a set of issues, and the type of response HP will
use to react to an issue.
• Deliverables A description of services offered with this warranty, for example, onsite support or
parts and materials.
• Wty: HP Support for Initial Setup
Status The possible values are:•
• A: Active
• F: The start date is in the future
• X: Expired
• E: There is no end date
• I: The agreement is informal. This status might mean that the agreement is not finalized.
88 Contract and warranty