hp server tc2120 Operations and Maintenance Guide January 2003
English Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Contents 1 Controls and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additional Controls and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Applying Power to the hp server . . . . . . .
Replacing the Processor . . . . . . . . . . . . . . . . . . . . . Replacing the Heat Sink and Cooling Fan . . . . . . . . . . . . Accessory Boards . . . . . . . . . . . . . . . . . . . . . . . . . Tested PCI Boards . . . . . . . . . . . . . . . . . . . . . . . Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . IRQ Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . Boot Priority . . . . . . . . . . . . . . . . . . .
Server Powers On, but Fails POST . . . . . . . Server Passes POST, but Does Not Function . . BIOS Recovery . . . . . . . . . . . . . . . . . . . BIOS Reset . . . . . . . . . . . . . . . . . . . BIOS Update . . . . . . . . . . . . . . . . . . . BIOS Recovery . . . . . . . . . . . . . . . . . Resetting a Lost Password . . . . . . . . . . . . . General Server Problems. . . . . . . . . . . . . . “Operating system not found” message appears Server stops working (hangs) . . . . . . . . . . Power Problems . . . .
Replacing Accessory Boards Power Supply . . . . . . . . . . Removing the Power Supply. Replacing the Power Supply . Battery . . . . . . . . . . . . . Removing the Battery . . . . Replacing the Battery . . . . Chassis Fan . . . . . . . . . . Removing the Chassis Fan . Replacing the Chassis Fan . System Board. . . . . . . . . . Removing the System Board Replacing the System Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Controls and Indicators This chapter describes the controls, ports, and indicators on the front and rear of the hp server tc2120. Front Panel The front panel provides the controls and indicators commonly used when operating the Server. Flexible Disk Drive (FDD) Eject Button CD-ROM Drive Eject Button Power On/Off/ Sleep Switch Backup Tape Drive (Optional) 3rd Hard Drive (Optional) Power LED Drive Activity LED Figure 1-1.
Chapter 1 Controls and Indicators Table 1-1 provides the front panel power switch and the lower bezel LED indicator definitions. Table 1-1. Control Panel Switch and Indicators Control / Indicator Description Power On/Off/ Sleep LED This LED indicator provides the power state of the Server. Steady green when the Server is operating normally. Blinking green when the Server is in Standby mode. Off when the Server is powered off.
Chapter 1 Controls and Indicators Rear Panel The ports, connectors, switches, and other related items at the rear of the Server are listed below and shown in Figure 1-3. • The power connector accepts a standard power cable to connect the hp server tc2120 with the site power source. • The input voltage selector switch is used to adapt the power supply to the input line voltage. The two switch settings are 115 volts or 230 volts. • The mouse port accepts a standard mouse with a PS/2 connector.
Chapter 1 Controls and Indicators Applying Power to the hp server If you choose to use sleep states in conjunction with the hp server tc2120, refer to “Sleep States (ACPI)” later in this section and your respective NOS. Connecting the Power Cords WARNING For your safety always connect equipment to a grounded wall outlet. Always use a power cord with a properly grounded plug, such as the one provided with the equipment, or one in compliance with your national safety standards.
Chapter 1 Controls and Indicators Powering-Up the Server 1. Turn on power to the monitor connected to the hp server. Turning on the monitor first ensures that video output auto-configures properly as the server boots up. For information about connecting the monitor, see “Connecting Peripheral Devices” in Chapter 3‚ Installing and Configuring. 2. Ensure that the Input Voltage selector switch is set for the correct input voltage. 3. Press the Power button on the lower front bezel. See Figure 1-1.
Chapter 1 Controls and Indicators The Server also may support another sleep state with a slower wake-up time, sometimes referred to as “hibernate” by various operating systems. In this sleep state, the Server appears to be off as described earlier, but the system fan and the front panel power LED are also turned off.
2 External Connectors Unless otherwise noted, the following features apply to all models. Some features are factory installed; others are optional. Mini-DIN (PS/2) Connectors 1 2 3 4 5 6 Figure 2-1. Mini-DIN Connector (female) for the Mouse and Keyboard Table 2-1.
Chapter 2 External Connectors Serial Port Connector 5 4 3 2 1 9 8 7 6 Figure 2-2. Serial Port Connector Table 2-2.
Chapter 2 External Connectors Parallel Port Connector 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Figure 2-3. Parallel Port Connector Table 2-3.
Chapter 2 External Connectors USB Connector 1 1 2 2 3 3 4 4 Figure 2-4. USB Connector Table 2-4. Universal Serial Bus Connector Pinouts Pin Number Signal Description 1 VBUS 2 D+ 3 D- 4 GND NOTE Use of the USB port is supported for printers, scanners, and external modems. Standard LAN Connector Status LED Activity LED Figure 2-5. LAN Connector Table 2-5.
Chapter 2 External Connectors Standard Video Connector The built-in video uses the standard 15-pin analog display pinout configuration. The pinouts for your monitor may be different than those shown. Refer to the manual provided with your monitor for pinout information. Figure 2-6. Standard Video Connector Table 2-6.
3 Installing and Configuring Opening and Closing the hp server This section describes how to remove and replace the left side cover and the upper front bezel of the hp server tc2120. WARNING Before removing the cover, always disconnect the power cord and unplug telephone cables. Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects such as tools or jewelry.
Chapter 3 Installing and Configuring 2. Pull outward on the latch, grasp the edges of the cover and lift the cover upward to remove it. See Figure 3-1. Figure 3-1. Removing the Left Side Cover 3. Place the left side cover in a safe place for re-installation later. WARNING Parts inside the server may be hot; wait for them to cool before touching them. Replacing the Left Side Cover To replace the left side cover, follow these steps: 1.
Chapter 3 Installing and Configuring 4. Lift the latch to engage the lock and completely close the side cover. The side cover should snap into place when securely closed. Latch Hinge Tabs Figure 3-2. Replacing the Left Side Cover 5. Lock the cover using the key provided, if required. Reconnect all the power and telecommunication cables. Removing the Upper Bezel The upper front bezel must be removed to install or replace mass storage devices in the first four shelves (common trays).
Chapter 3 Installing and Configuring 5. Swing the upper bezel completely open and remove it from the front of the server. Release Tabs Figure 3-3. Removing the Upper Front Bezel Replacing the Upper Bezel 1. Hold the upper bezel next to the chassis, and align the hinge teeth, both upper and lower, as shown in the following illustration. The hinge teeth can only fit together within the space allowed, so it should fit on the first try. 2.
Chapter 3 Installing and Configuring The release tabs should snap into place. Hinge Teeth (4) Figure 3-4. Replacing the Upper Bezel Mass Storage This section describes how to install the internal mass storage devices, including the internal hard disk drives (IDE or SCSI) and the optional tape backup (DAT) drive. The hp server tc2120 comes standard with one flexible disk drive, one IDE CD-ROM, and at least one SCSI or IDE hard disk drive, depending on the model.
Chapter 3 Installing and Configuring Please refer to the appropriate topics listed in this section according to your server configuration (IDE or SCSI). Shelf 1 (FDD) Shelf 2 (CD-ROM) Shelf 3 (Optional CD-ROM, DVD Drive, or Backup Tape Drive) Shelf 4 (3rd Hard Drive—Optional) Drive Retaining Clips Shelf 5 (1st Hard Drive—Standard) Shelf 6 (2nd Hard Drive—Optional) Figure 3-5. Mass Storage Locations Mass Storage Guidelines • General Guidelines o Use care when unpacking and handling the hard disk drives.
Chapter 3 Installing and Configuring The bundled IDE CD-ROM and hard disk drive were put on separate IDE connectors to improve performance. • SCSI Devices o Use only low voltage differential (LVD) SCSI devices. o Do not use high voltage differential (HVD) SCSI devices in the server or damage to the controller and other devices may occur. o Ensure that the SCSI devices you install do not have terminations installed.
Chapter 3 Installing and Configuring Mass Storage Devices This section provides the configuration of the IDE and SCSI mass storage devices in the hp server tc2120. IDE Model Controller Configuration The embedded IDE controller is available for both models (IDE or SCSI) of the hp server. The embedded IDE controller is an Ultra ATA 33/66/100 dual channel controller, which provides IDE-1 and IDE-2 connectors. Each channel can only control two IDE devices.
Chapter 3 Installing and Configuring Mass Storage Devices Table 3-1 lists the number and types of mass storage devices that may be added to the hp server. Table 3-1.
Chapter 3 Installing and Configuring Drive Slide Rails (Do not remove drive cage from chassis.) Retaining Clips Figure 3-6. Releasing the Retaining Clips 5. Remove the hard disk drive from its protective bag and check, or set the following items: a. Check for bent pins on any of the connectors and carefully straighten any bent pins. b. If mounting a SCSI hard drive, ensure it is not terminated and set the SCSI ID jumper for address = ID 1. Refer to the documentation provided with the hard drive. 6.
Chapter 3 Installing and Configuring 7. Slide the drive into the lower cage opening with the data and power connectors facing out of the drive cage. See Figure 3-8. Figure 3-8. Drive Cage Mounting 8. Attach the data connectors to the drives. Assuming that you want to boot from the original hard drive, attach the end connector (marked DRIVE 0) to this drive and the other connectors to the remaining drive(s). If mounting a SCSI hard drive, connect the SCSI cable to both drives. 9.
Chapter 3 Installing and Configuring Refer to the documentation provided with the hard drive. NOTE If the hard disk drive (HDD) you are planning to install already has a mounting tray attached, you must remove it from the tray. 6. Install the hard disk drive as described below: a. Place the hard disk drive into the tray and use the screws provided to secure it to the tray from the bottom. b. Insert the hard disk drive assembly into the fourth shelf. See Figure 3-9.
Chapter 3 Installing and Configuring Installing an Optional CD-ROM or DVD Drive You may install an optional IDE CD-ROM or DVD drive in the third drive tray. The secondary IDE cable, which is connected to the IDE CD-ROM in the second drive tray, has an available connector that may be used for an IDE device in either the third or fourth tray. 1. If the server is operating, power down the server. Refer to Chapter 1‚ Controls and Indicators for instructions. 2.
Chapter 3 Installing and Configuring Extra Screws Figure 3-10. Installing an Optional CD-ROM or DVD Drive Installing an Optional Backup Tape Drive The optional HP SureStore DAT 24i backup tape drive is a single-ended device and may slow down the disk access time for the Ultra-160 SCSI drives. A second SCSI controller board may be required to separately control the backup tape drive. 1. If the server is already installed and operating, power-down the server. Refer to Chapter 1‚ Controls and Indicators.
Chapter 3 Installing and Configuring a. Place it into the tray and use the screws provided to secure it to the tray. See Figure 3-11. The optional HP SureStore DAT 24i backup tape drive is a single-ended drive and normally comes with the 5¼ inch mounting brackets installed on the tape drive. If the brackets are not pre-installed, follow the instructions provided with the tape drive to connect the 5¼-inch mounting brackets to the tape drive before installing the tape drive into the third drive tray. b.
Chapter 3 Installing and Configuring Figure 3-11. Installing the Optional Backup Tape Drive Memory Modules The main memory for the hp server tc2120 is implemented using four memory slots on the system board and it supports up to 4 GB (1 GB x 4) of memory. The server only supports HP 184-pin, PC2100 (266 MHz), 3.3V, buffered, ECC DDR DIMMs and ships with at least one 128 MB DIMM installed. NOTE Use only memory modules provided for your hp server model. The use of other memory modules is not supported.
Chapter 3 Installing and Configuring Memory Installation Guidelines The hp server tc2120 uses PC2100 (266 MHz) buffered ECC DDR DIMMs, which are electrically different from the EDO and PC100 SDRAM memory modules used in previous hp server models. • DIMMs sizes supported are 128 MB, 256 MB, 512 MB, or 1 GB in any combination. • Supported memory capacity ranges from 128 MB to 4 GB maximum (1 GB x 4 DIMM slots total). The minimum capacity is 128 MB (one DIMM).
Chapter 3 Installing and Configuring DIMM 1 2 3 4 Figure 3-12. DIMM Locations on System Board 6. Remove the new DIMM from its container, handling the module by its edges. Use only HP PC2100 (266 MHz) buffered ECC DDR DIMMs. CAUTION The DIMM should be left in the anti-static container or placed on an anti-static surface, until you are ready to install it into the DIMM slot.
Chapter 3 Installing and Configuring 7. Spread the two retaining latches on the slot and align the notches on the DIMM with the keys on the slot. See Figure 3-13. Notches Keys Retaining Latches DIMM Slot Figure 3-13. DIMM to Slot Alignment 8. Holding the DIMM at 90 degrees to the system board, press the DIMM fully into the slot until the retaining latches close. See Figure 3-13. If the latches do not close, the DIMM is not inserted correctly. System Board 4 3 2 DIMM Slots 1 Figure 3-14.
Chapter 3 Installing and Configuring Removing DIMMs You may need to remove a DIMM module to downsize your memory configuration or to replace a defective DIMM. 1. If the server is already installed and working, power down the server. Refer to Chapter 1‚ Controls and Indicators. 2. Disconnect the power cables and all external cables. If necessary, label each one to support re-assembly. WARNING The power supply will continue to provide standby current to the server until the power cable is disconnected. 3.
Chapter 3 Installing and Configuring 3. Remove the left side cover. 4. Lay the server on its side (components showing). 5. Disconnect the heat sink cooling fan power cable from the connector on the system board. 6. Open the heat sink release latches by pressing down on the latches and unhooking them from the heat sink bracket. Then, remove the heat sink by lifting it. See Figure 3-15. Latch Hook Hook Latch Figure 3-15. Removing Heat Sink and Cooling Fan Removing the Processor 1.
Chapter 3 Installing and Configuring Pin-1 Marker ZIF Lever Processor Socket Base Figure 3-16. Removing the Processor 3. Grasp the processor by its edges and lift it out of the processor socket. 4. Place the processor on a static-dissipating work surface or into an anti-static bag. Replacing the Processor 1. Locate the pin-1 marker on the processor before installing the processor. 2. Open the ZIF lever to allow access to the processor socket.
Chapter 3 Installing and Configuring You should hear the ZIF lever click when it closes properly. ZIF Lever Pin-1 Marker Processor Socket Base Figure 3-17. Replacing the Processor Replacing the Heat Sink and Cooling Fan Once the processor is installed, the heat sink-cooling fan must be installed on top of the processor. The thermal patch on the bottom of the heat sink provides thermal bonding between the heat sink and processor.
Chapter 3 Installing and Configuring Latch Hook Hook Latch Figure 3-18. Replacing Heat Sink and Cooling Fan 3. Connect the heat sink cooling fan power cable to the fan connector on the system board. CAUTION Ensure that you connect the fan to the correct system board connector. If necessary, see “System Board Layout” in Chapter 9‚ Specifications. 4. Replace the left side cover. 5. Replace the external cables and power cord. 6. Power on the server as described in Chapter 1‚ Controls and Indicators.
Chapter 3 Installing and Configuring Tested PCI Boards For a list of tested PCI boards, check for compatibility in the Hardware Tested Products list for the hp server tc2120 under the Technical Support topic for the specific NOS used in the server at HP’s web site at: http://www.hp.com/ CAUTION Some accessory board outputs may exceed U.S.
Chapter 3 Installing and Configuring By default the server searches for boot devices in the following order depending on the server model: Default Boot Order: 1. CD-ROM drive 2. Flexible disk drive 3. IDE hard drive (if present) 4. SCSI hard drive in any PCI slot (if present) 5. Other bootable devices in any PCI slot) NOTE The boot order can be changed by pressing F8 during the POST, or by using the server’s (BIOS) Setup Utility. For more information, refer to “BIOS Setup Utility” later in this chapter.
Chapter 3 Installing and Configuring (64-Bit Slots) PCI Slot P1 PCI Slot P2 PCI Slot P3 PCI Slot P4 PCI Slot P5 (5 volt, blue) Figure 3-19. Accessory Board Slots NOTE Refer to the HP web site at http://www.hp.com/ for specific slot recommendations for a particular accessory board type. 7. Remove the slot cover latch: a. Lift up on tab of slot cover latch. b. Raise the slot cover latch up from the slot covers. c. Remove it from the chassis and keep it for reassembly. See Figure 3-20 and Figure 3-21.
Chapter 3 Installing and Configuring 1 2 3 Slot Cover Latch Latch Retainer Figure 3-20. Removing the Slot Cover Latch 8. Move the top of the desired slot cover away from the chassis and then lift it up and out of the chassis. See Figure 3-21. Slot Cover Figure 3-21. Removing the Slot Cover NOTE Ensure that you save the slot covers for use later to prevent EMI interference.
Chapter 3 Installing and Configuring 9. Align the card carefully, slide it into position, and press it firmly into the slot. See Figure 3-22. Figure 3-22. Inserting an Accessory Board 10. Replace the slot cover latch to secure the accessory board in the reverse order shown in Figure 3-20. The slot cover latch should snap in place. NOTE You may need a plastic extension to secure any full-length boards in PCI slots 1 through 5. See Figure 3-23.
Chapter 3 Installing and Configuring Plastic Extension Figure 3-23. PCI Board Plastic Extension 11. Once the accessory board is installed, you may need to install software drivers. The drivers for the new board are either part of your existing system software or included on a flexible diskette or CD-ROM provided with the accessory board. Removing Accessory Boards Apply the same steps as the installation procedure in reverse. Replace the slot cover. See the preceding sections for details.
Chapter 3 Installing and Configuring Power Cover Lock Input Voltage Switch Mouse Keyboard USB (2) System Fan Serial Video LAN Parallel Figure 3-24. Rear Panel Ports Monitor, Keyboard, Mouse, and LAN 1. Place the monitor, keyboard, and mouse near the hp server and connect these devices to the server using the connections provided on the rear of the chassis. See Figure 3-24. The connectors are color-coded for easy matching.
Chapter 3 Installing and Configuring Uninterruptable Power Supply (UPS) If you do not use a UPS with the server, you may experience an arching effect when you plug in the power cord to the AC power source. This is normal, due to the high inrush current of the power supply. 1. Place the UPS (Uninterruptable Power Supply) near the hp server to connect the two devices. 2. Connect the serial cable and power cord provided between the UPS and the hp server.
Chapter 3 Installing and Configuring hp 2120 Startup CD-ROM The hp tc2120 Startup CD-ROM provides you with the latest NOS drivers, Diagnostics for Windows, BIOS Flash Utility, and a utility for creating diskettes. • Run the hp Startup CD-ROM on any Windows PC with an HTML browser to obtain the required NOS drivers and the BIOS Flash Utility located on the CD-ROM.
Chapter 3 Installing and Configuring Documentation The hp server tc2120 comes with the following documentation provided on the Startup CD-ROM: • hp server tc2120 Operations and Maintenance Guide • hp server tc2120 Regulatory Guide • Ultra3 SCSI HBA Installation and Configuration Guide BIOS Setup Utility Use the BIOS Setup Utility to configure items in the BIOS using the following menus: • Main • Advanced • Power • Boot • Server • Exit Accessing the Setup Utility 1.
Chapter 3 Installing and Configuring o Secondary Master – Sets the IDE device to serve as the secondary master. o Secondary Slave – Sets the IDE device to serve as the secondary slave. o Key Features – Sets the NumLock key on or off when server is powered-on, and sets the repeat rate for keyboard keys. o Supervisor Password – The supervisor can access and change all settings in the Setup program. o User Password– The user can only access and modify certain items in the Main menu.
Chapter 3 Installing and Configuring o Power Up Control – Sets options controlling how the server is powered on. “AC PWR Loss Restart” restarts the server after an AC power loss. “Onboard LAN Power Up” enables server power on through the LAN; “Power Up on PCI Card” enables power on through onboard network or PCI modem; “Power Up by PS/2 Keyboard enables power on using the keyboard. “Automatic Power Up” sets the server to power on automatically at a specified date and time.
Chapter 3 • Installing and Configuring The Esc key is the exit key. If you press the Esc key on one of the top-level screens, the Exit menu appears. If you press Esc on a submenu, the previous screen appears. When you are making selections from a popup menu, use the Esc key to close the pop-up without making a selection. Changing the System Date and Time Follow these steps to change the hp server’s date and time: 1.
Chapter 3 Installing and Configuring 3. Select Supervisor Password or User Password. 4. Enter the password in the fields provided. 5. If you want to require a password to boot the server, select Power-on Password and then select Enable. 6. Press Esc or select Exit Menu, then select Exit & Save Changes to save your changes and exit the Setup program. To remove the password: 1. Follow the steps to set a password (see the previous procedure). 2. Enter the existing password when prompted. 3.
Chapter 3 Installing and Configuring << for SCSISelect Utility!>>> 2. Press Ctrl + A to enter the utility. The SCSISelect Utility appears on screen. 3. Use the arrow keys to move the cursor, press Enter to select an option, or press Esc to exit. 4. To change SCSI controller settings, select “Configure/View Host Adapter Settings.” This menu allows you to configure the SCSI controller ID settings or other advance controller settings. 5.
Chapter 3 Installing and Configuring System Board Jumper/Dip Switch Settings You need to change dip switch settings to clear the CMOS or passwords, perform a hardware flash or BIOS recovery, or when you upgrade from a 400 MHz to 533 MHz processor. The FSB jumper switch must also be moved when you upgrade to a higher speed processor. The following illustrations indicate switch locations and default settings. Reserved Switches Jumper Switch Configuration Switches Figure 3-25.
Chapter 3 Installing and Configuring Reserved (Do not change default setting) On for 400 MHz processor, Off for 533 MHz processor Reserved (Do not change default setting) Reserved (Do not change default setting) Reserved (Do not change default setting) On (black indicates switch setting) Figure 3-27.
Chapter 3 Installing and Configuring Wake On LAN (WOL) Support The hp server tc2120 fully supports Wake On LAN (WOL). The WOL feature allows you to remotely power on the hp server when it is in sleep mode by sending it a wake-up packet. You can remotely upload data to the server or download data from it, and perform system maintenance tasks. WOL provides system administrators with increased flexibility and reduces operating costs by extending the capacity to perform tasks during offpeak hours.
4 Diagnostics When the server boots, a series of tests are displayed on the screen. The number of tests displayed depends on the configuration of the server. The following are the types of errors you might get with the hp server. • Built-in diagnostic error messages. • BIOS and other error messages. These are errors detected by the system BIOS outside the built-in diagnostics or application errors. To see the Power On Self-Tests (POST): • The hp server must be functionally able to run the diagnostics.
Chapter 4 Diagnostics POST Error Messages If you get a POST text error message in reverse video, details of the error are provided on the screen. Recommendations for troubleshooting are sometimes displayed along with the error message or by pressing Enter. Table 4-1 describes typical POST text errors and the corrective action you may take to remedy the problem. NOTE HP recommends you correct the error before proceeding, even if the server appears to start successfully. Table 4-1.
Chapter 4 CMOS checksum error - Default loaded Diagnostics • If this message displays after you have intentionally cleared the CMOS, it is simply a warning message to inform you that the CMOS has been loaded to default values. No action is required. • If this message appears when the server is powered up after being off for a period of time, it indicates the CMOS battery needs to be checked. See “Battery” in Chapter 7. CMOS battery failed 1. Make sure the CMOS battery is seated correctly. 2.
Chapter 4 Diagnostics System Configuration Updated This is not an error. It indicates that the system configuration has been updated. This message normally appears when a new device has been added to the server. No corrective action needed. Update DMI Information This is not an error. It indicates that the Desktop Management Interface (DMI) information has been updated. No corrective action needed.
Chapter 4 Diagnostics Switch 1 Location Configuration Switches Figure 4-1. Location of Configuration Switches Reserved (Do not change default setting) Reserved (Do not change default setting) Reserved (Do not change default setting) Reserved (Do not change default setting) Clear CMOS (Active when On. Default = Off) Clear Password ( Active when On. Default = Off) Hardware Flash Protection (Enable flash protection when On. Default = Off) BIOS Recovery ( Active when On.
Chapter 4 Diagnostics Diagnostics for Windows Features Diagnostics for Windows is a set of diagnostic tests, including tests for system and processor components, memory and storage elements, ports, and input/output devices. The Diagnostics for Windows is supplied on the hp tc2120 Startup CD-ROM. To install Diagnostics for Windows, follow the instructions on the README file located in the Diagnostics for Windows folder on the Startup CD-ROM. Diagnostics for Windows is run under Windows.
5 Error Messages This chapter describes the POST error and beep codes that may occur during the boot process or normal operation of the hp server tc2120. WARNING Always turn off the power and disconnect the power cord to the server before attempting to remove the cover and touch the internal components. Failing to do so can expose you to electric shock and damage the server’s components. The power switch does NOT turn off standby power; you must disconnect the power cord to turn off standby power.
Chapter 5 Error Messages Beep Codes If the POST routines cannot display messages when an error occurs before the video display is initialized, the hp server emits a buzzing sound followed by a series of beeps. If you get a blank screen on boot, but hear beeps, count the beeps and refer to the table below to interpret their meaning. If you miss the beep code, power off the server and then power it on again and listen for the signal.
6 Troubleshooting If you are having problems installing your hp server tc2120, there are a number of tools available for troubleshooting, including the information provided in this chapter. • HP’s web site at http:\\www.hp.com to access the most comprehensive support material: o Latest support news – Product and support information on hp servers. o Drivers and software downloads for hp servers.
Chapter 6 Troubleshooting Preventive Maintenance Procedures Refer to the following table for preventive maintenance procedures used for the hp server tc2120. Be sure to turn off power to the server when cleaning it. Component Time Frame Maintenance Procedure Keyboard Regularly Dust with damp, lint-free cloth. Monitor screen Regularly Use “HP Video Screen Cleaning Solution” found in 92193M Master Clean Kit. Mouse Regularly Refer to the mouse’s manual for mouse maintenance procedures.
Chapter 6 Troubleshooting 4. If the server is plugged into a switched multiple-outlet box, ensure the switch on the outlet box is turned on. 5. Plug a different electrical device (such as a printer) into the power outlet, and turn on the device to verify the outlet has power. 6. Verify that the voltage switch is set correctly: a. Reconnect the power cord. b. Power on the server. 7. If you hear a series of beeps when you power on the server, refer to Chapter 5‚ Error Messages. 8.
Chapter 6 Troubleshooting c. If the server still does not work, go to Step 3. 3. If the server still does not work, turn off the monitor, the server, and all external devices, and check the internal hardware, as follows: a. Unplug the power cord and all telephone cables. b. Remove the server’s left side cover. c. Verify all accessory boards are firmly seated in the respective slots. d. Ensure all disk drive power and data cables are securely and properly connected. e.
Chapter 6 Troubleshooting 3. Locate and download the latest hp server tc2120 BIOS to this diskette from HP’s web site at: http://www.hp.com/ This downloaded BIOS on the diskette becomes the BIOS update diskette. 4. Boot the server with the BIOS update diskette in the flexible disk drive. This action will automatically flash the BIOS from the diskette to the server. 5. Remove the BIOS update diskette and then reboot the server and press F10 when prompted to start the (BIOS) Setup Utility. 6.
Chapter 6 Troubleshooting Resetting a Lost Password If you have forgotten the User password, the Supervisor can reset it for you. However, if the Supervisor password has been lost or forgotten you can only reset it by clearing the CMOS memory and all of the settings in the (BIOS) Setup Utility. For instructions, refer to “Clearing the CMOS and Passwords” in Chapter 4‚ Diagnostics.
Chapter 6 Troubleshooting Power Problems Symptom: • A fan is not working. Action: 1. Review the Troubleshooting Checklist before you continue. 2. Verify all cable connections: o AC power cord from AC source outlet to server. o DC power supply cable to system board. o DC power supply cables to all mass storage devices, including the flexible disk drive. o DC power supply cable to all fans (system, power supply, and processor heat sink). 3.
Chapter 6 Troubleshooting If you should find bent pins, slowly but carefully straighten each pin. If necessary, replace the cable. 6. Turn on the server and wait a full 2 minutes. 7. Verify the monitor starts displaying normally. 8. If the problem persists, check if the monitor is functioning: a. Turn off the monitor and the server. b. Disconnect the video cable from the video connector. c. Turn on the monitor.
Chapter 6 Troubleshooting 1. Review the Troubleshooting Checklist before you continue. 2. If the server frequently loses the time and date, replace the battery. The battery is attached to the system board. 3. Set the new date and time, and reset the configuration parameters using the Setup Utility, if necessary. To start the (BIOS) Setup Utility, boot or reboot the system and press F10 when prompted. 4. Turn off AC power to the server, then back on again and reboot to see if the date and time was saved.
Chapter 6 Troubleshooting Refer to the peripheral’s manual. 7. Check the cable for continuity, or try a known good cable. 8. If the printer’s parallel data cable (where applicable) was plugged in after the server was already powered on, power off the server and then power it on again. 9. Examine the printer for a paper jam. 10. Run the printer internal self-test (if it has one) to ensure the printer is functional. Refer to the printer’s manual for instructions. 11.
Chapter 6 Troubleshooting 9. Try using a USB keyboard. 10. If the problem persists, replace the system board. 11. Once a suspect part has been found, verify that it is the problem by reinstalling the part and duplicating the error. Symptom: • The mouse does not work or is intermittent. Action: The hp server automatically detects a mouse when one is installed. If the mouse or other input device is not working, perform the following: 1. Review the Troubleshooting Checklist before you continue. 2.
Chapter 6 Troubleshooting 7. If the cables are securely attached, and the drive still does not work, replace the cables with known good cables, one at a time. 8. If the problem persists, and/or there is an error code, replace the faulty part (the drive, the system board, etc.) 9. If the problem persists, check for environmental problems that could damage disk media and disk drive heads.
Chapter 6 Troubleshooting 1. Review the basic IDE installation guidelines to ensure a proper configuration. 2. In addition, check the following: o Verify correct drivers are installed. o Verify there is a CD-ROM disk in the CD-ROM drive. o Verify all internal drive cables are securely attached and functional. 3. Try installing a known good CD-ROM disk. 4. Verify that the Local Bus IDE Adapter item is correctly configured in the Setup program: o Power up the server and press F10 at startup.
Chapter 6 Troubleshooting This lets the SCSI BIOS for the boot controller board load, preventing conflicts from the other SCSI controllers. If necessary, remove the other SCSI controller boards, except the SCSI boot controller board, until you resolve the current problem. 3. Reboot the server and run the (BIOS) Setup Utility (press F10 during the boot process). 4. Select the Boot menu and the Boot Device Priority submenu. Make sure that the SCSI hard drive is not disabled. 5.
Chapter 6 Troubleshooting 4. Run the Diagnostics for Windows utility and: a. Verify the IDE IDs and any relevant switch settings are correct. b. Verify the problem is the IDE bus, by looking for specific information. 5. If an accessory board was added recently, check for a resource conflict between the new board and an existing accessory boards. 6. Also, if you have changed the options on an existing board, there may be a resource conflict: a. Remove the new board and restart the Server. b.
Chapter 6 Troubleshooting Memory Problems The memory modules used for this server are PC2100 DDR 266 MHz ECC DIMMs. NOTE If the POST (displayed at power-on time) indicates a defective memory module, replace it. Action: 1. Review the Troubleshooting Checklist before you continue. 2. If memory problems are being experienced, power the server off and on. This performs a “cold” restart, rather than a “warm” restart (as it does when you press Ctrl+Alt+Del). 3. Reseat the memory modules. 4.
Chapter 6 Troubleshooting Network Interface Card (Installed) Problems See the appropriate Network Interface Card documentation. Symptom: • The NIC adapter cannot connect to the network. Action: 1. Ensure the cabling is installed properly. 2. If you’re directly connecting two servers (with no hub or other device), use a “crossover” cable. Most hub and switch connections require a straight-through cable; but consult the documentation. 3.
Chapter 6 Troubleshooting 2. Power down the server and disconnect the power cord from the AC power source. WARNING Before removing the left side cover, always unplug telephone cables and disconnect the power cord. Unplug telephone cables to avoid exposure to shock hazard from telephone ringing voltages. Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects such as tools or jewelry. 3. Remove the server’s left side cover. 4.
7 Replacing Parts This chapter describes the removal and replacement procedures for the user serviceable components in the hp server tc2120. NOTE The hp server tc2120 is highly customer serviceable. All major parts are easily accessible and replaceable.
Chapter 7 Replacing Parts Mass Storage Devices Shelf1 (FDD) Shelf 2 (CD-ROM) Shelf 3 (Optional CD-ROM, DVD Drive, or Backup Tape Drive) Shelf 4 (3rd Hard Drive—Optional) Drive Retaining Clips Shelf 5 (1st Hard Drive—Standard) Shelf 6 (2nd Hard Drive—Optional) Figure 7-1. Mass Storage Device Locations Removing the Flexible Disk Drive 1. If the server is operating, power down the server, and if necessary, back up mass storage devices. Refer to Chapter 1‚ Controls and Indicators for instructions. 2.
Chapter 7 Replacing Parts c. Remove the two screws from the side of the FDD assembly. Figure 7-2. Removing the Flexible Disk Drive (FDD) d. Remove the flexible disk drive from the tray. 7. Place the flexible disk drive in an anti-static bag. Replacing the Flexible Disk Drive 1. If not already mounted, insert the new drive in the tray (pin side first), and then replace the side screws. 2.
Chapter 7 Replacing Parts 3. Remove the left side cover. Refer to “Opening and Closing the hp server” in Chapter 3. 4. Remove the upper bezel. Refer to “Opening and Closing the hp server” in Chapter 3. 5. At the rear of the CD-ROM, carefully disconnect the power and data cables. 6. Remove the CD-ROM: Press in on both release tabs to release the CD-ROM tray assembly. Pull the CD-ROM assembly out of the chassis. Remove the four screws (two on each side) from the CD-ROM tray. 7.
Chapter 7 Replacing Parts 6. At the rear of the CD-ROM, carefully connect the power and data cables. The IDE CD-ROM uses one connector on the cable from the IDE-2 connector, leaving one connector for an optional third hard drive in shelf 4 or an optional IDE device in shelf 3. 7. Replace the upper bezel. 8. Replace the left side cover. 9. Replace the external cables and power cord. 10. Power on the server as described in Chapter 1‚ Controls and Indicators.
Chapter 7 Replacing Parts Replacing a Backup Tape Drive This procedure is used to replace the optional HP backup tape drive mounted in the third shelf. In SCSI models, the optional HP backup tape drive may slow down access time for the Ultra-160 SCSI hard drives. If this is the case, HP recommends adding another single channel SCSI controller to control the slower backup tape drive. 1. Remove the HP backup tape drive from the shipping container. 2.
Chapter 7 Replacing Parts 6. Place the HDD in an anti-static bag. Extra Screws Figure 7-5. Removing Hard Disk Drive (HDD) and Tray Replacing a Hard Disk Drive (Tray Mounted) Follow these steps to replace the third hard disk drive (HDD) mounted in the fourth shelf. The second and third drive trays are identical, but the forth drive tray is reserved for a hard drive (IDE or SCSI). The fourth drive tray provides four raised mounting posts to mount hard drives without the use of any mounting brackets. 1.
Chapter 7 Replacing Parts 6. Replace the upper bezel. NOTE If this is the initial installation of a hard disk drive in this location, it is necessary to remove the bezel drive cover from the upper front bezel. 7. Replace the left side cover. 8. Replace the external cables and power cord. 9. Power on the server as described in Chapter 1‚ Controls and Indicators. Removing a Hard Disk Drive (Drive Cage Mounted) The replacement of the mass storage cage mounted drives is the same for IDE or SCSI devices.
Chapter 7 Replacing Parts 6. Slide the drive out of the drive cage. Drive Slide Rails (Do not remove drive cage from chassis.) Retaining Clips Figure 7-6. Releasing the Retaining Clips 7. Remove the four screws to remove the rails from the drive. 8. Place the removed drive in an anti-static bag for protection.
Chapter 7 Replacing Parts 3. Slide the HDD into the drive cage opening. Figure 7-7. Attaching the Rails 4. Connect the power and data cables to the disk drive. For the IDE model, use the two connectors on the primary cable (IDE-1) to connect the IDE drives. The secondary cable (IDE-2) is intended for the IDE CD-ROM and an optional IDE device (shelf 3) or third drive (shelf 4). For the SCSI model, use the SCSI cable, which has 5 connectors and a termination on the end of the cable.
Chapter 7 Replacing Parts 4. Lay the server on its side (components showing). 5. Select the desired DIMM and open the retaining latches completely. This forces the DIMM up in the slot and makes it easier to remove. 6. Lift the DIMM completely away from the slot. 7. Place the DIMM in its anti-static container. 8. Repeat Steps 5-7 for as many DIMMs as you need to remove. System Board 4 3 2 DIMM Slots 1 Figure 7-8. Removing DIMMs from System Board Replacing DIMMs 1.
Chapter 7 Replacing Parts 4. Align the notches on the DIMM with the keys on the slot. Notches Keys Retaining Latches DIMM Slot Figure 7-9. DIMM to Slot Alignment 5. Holding the DIMM at 90 degrees to the system board, press the DIMM fully into the slot until the retaining latches close. If the latches do not close, the DIMM is not inserted correctly. 6. Repeat Steps 1-5, to install all of the remaining DIMMs for your memory configuration. 7. Replace the left side cover. 8.
Chapter 7 Replacing Parts Removing the Heat Sink and Cooling Fan 1. If the server is operating, power down the server. Refer to Chapter 1‚ Controls and Indicators for instructions. 2. Disconnect the power cord and any external cables connected to the server. If necessary, label each one to expedite re-assembly. 3. Remove the left side cover. WARNING The power supply will continue to provide standby current to the hp server until the power cord is disconnected from the AC power source. 4.
Chapter 7 Replacing Parts 2. Open the ZIF lever completely to allow removal of the processor. Pin-1 Marker ZIF Lever Processor Socket Base Figure 7-11. Removing the Processor 3. Grasp the processor by its edges and lift it out of the processor socket. 4. Place the processor on a static-dissipating work surface or into an anti-static bag. Replacing the Processor 1. Locate the pin-1 marker on the processor before installing the processor.
Chapter 7 Replacing Parts 4. Insert the processor into the socket and close the ZIF lever to fully seat the processor. You should hear the ZIF lever click when it closes properly. 5. Change the jumper and dip switch settings. Refer to “Changing Jumper/Dip Switch Settings after Processor Upgrade” in Chapter 3. ZIF Lever Pin-1 Marker Processor Socket Base Figure 7-12.
Chapter 7 Replacing Parts Latch Hook Hook Latch Figure 7-13. Replacing Heat Sink-Cooling Fan on the Processor CAUTION To avoid thermal overheating ensure that both latches are firmly fastened, providing good contact between the heat sink and processor. 5. Connect the cooling fan power cable to the fan connector on the system board. CAUTION Failure to connect the cooling fan to its power connector may cause the server to shut down with no messages displayed and possibly damage the processor. 6.
Chapter 7 Replacing Parts Removing Accessory Boards To remove an accessory board, refer to the following procedure: 1. If the server is operating, power off the server. Refer to Chapter 1‚ Controls and Indicators for instructions. 2. Disconnect the power cord and any external cables connected to the server. If necessary, label each one to expedite re-assembly. 3. Remove the left side cover.
Chapter 7 Replacing Parts You may need to lift the slot cover latch out of its retainer before lifting it out of the chassis. 1 2 3 Slot Cover Latch Latch Retainer Figure 7-14. Removing Slot Cover Latch 7. Lift the accessory board up and away from the slot. 8. Place the accessory board and any cables in an anti-static container. Replacing Accessory Boards 1. Read the documentation included with the accessory board and follow any special instructions. 2.
Chapter 7 Replacing Parts 6. Ensure the accessory board is seated properly in the PCI slot. Slot Cover Figure 7-15. Removing the Slot Cover Figure 7-16. Inserting an Accessory Board 7. Replace the slot cover latch to ensure the accessory board is held in place. 8. Replace the left side cover. 9. Replace the external cables and power cord. 10. Power on the server as described in Chapter 1‚ Controls and Indicators.
Chapter 7 Replacing Parts Once the accessory board is installed, you may need to install or update software drivers. The drivers for the new board are either part of your existing server software or provided on a flexible diskette (or CDROM) included with the accessory board. Power Supply Removing the Power Supply 1. If the server is operating, power down the server. Refer to Chapter 1‚ Controls and Indicators for instructions. 2. Disconnect the power cord and any external cables connected to the server.
Chapter 7 Replacing Parts c. Slide the power supply out of the chassis while you support it with your hands. Figure 7-17. Removing the Power Supply Replacing the Power Supply 1. Insert the new power supply and replace the screw securing it on the inside of the chassis. 2. Replace the remaining screws securing the power supply. 3. Reconnect all internal power supply connectors. 4. Replace the left side cover. 5. Replace the external cables and power cord. 6.
Chapter 7 Replacing Parts 3. Remove the cover. WARNING The power supply will continue to provide standby current to the hp server until the power cord is disconnected from the AC power source. 4. Lay the server on its side (components showing) for better access to the battery, especially when it is released from the socket. 5. If necessary, remove any accessory boards or SCSI cables that prevent access to the battery socket. 6.
Chapter 7 Replacing Parts Chassis Fan Removing the Chassis Fan The chassis fan is mounted at the rear of the chassis. WARNING Before removing the cover(s), always disconnect the power cords and unplug telephone cables. Disconnect the power cords to avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects, such as tools or jewelry. Disconnect telephone cables to avoid exposure to shock hazard from telephone ringing voltages.
Chapter 7 Replacing Parts 8. Lift the fan out and away from the chassis. Figure 7-19. Removing the Chassis Fan Replacing the Chassis Fan 1. Remove the replacement chassis fan from the shipping container. 2. With the power connector oriented toward the rear of the chassis and the system board, guide the chassis fan into the chassis fan opening. 3. Attach the chassis fan by placing the first snap rivet housing into the chassis and then pushing the snap rivet into the housing. 4.
Chapter 7 Replacing Parts System Board Removing the System Board 1. If the server is operating, power down the server. Refer to Chapter 1‚ Controls and Indicators for instructions. 2. Disconnect the power cord and any external cables. If necessary, label each one to expedite re-assembly. 3. Remove the left side cover. 4. Lay the server on its side (components showing). 5. Remove any accessory boards mounted on the system board. 6. Disconnect all cables connected to the system board.
Chapter 7 Replacing Parts Replacing the System Board 1. Remove the replacement system board and any cables from the anti-static shipping container. 2. Place the system board on an anti-static pad and set all jumper connections as recorded during the system board removal. 3. Insert the new system board, lining up the rear connectors carefully. 4. Install all the screws into the system board to secure it to the chassis. 5. Replace all cables that were disconnected during the previous removal. 6.
8 Parts Identification Exploded View – Covers and Bezels 8 1 2 3 4 5 7 6 Figure 8-1.
Chapter 8 Parts Identification Exploded View – Mass Storage Devices 9 10 11 12 13 14 15 16 18 19 20 17 Figure 8-2.
Chapter 8 Parts Identification Exploded View – Chassis Fan, Power Supply, and System Board 21 26 25 24 23 22 Figure 8-3.
Chapter 8 Parts Identification Exploded View – System Board Components 32 27 29 31 28 Figure 8-4.
Chapter 8 Parts Identification Replaceable Parts List The items in this list and the corresponding item numbers in the respective Exploded Views apply to both models of the hp server, except where noted. NOTE The part numbers listed below were available at the time of publication. Part numbers may change after publication. Order parts by the number listed below; HP's parts price list database will generally contain a reference to the revised part number.
Chapter 8 Parts Identification 19c Hard Disk Drive 36 GB, 10K RPM (SCSI model) 177987-001 20 Drive Cage and Rails 311176-001 21 I/O Panel, Rear Not available 22/30 System Board 311185-001 23 Slot Cover 311184-001 24 Slot Cover Latch 311184-001 25 Chassis Fan 311175-001 26 Power Supply, 250 W 311178-001 27 CPU heat sink/fan assembly 294988-001 28a Northwood Pentium 4, 2.4 GHz processor 311183-001 28b Celeron, 1.
Chapter 8 Parts Identification Cables and Part Numbers Description Spare Part Number Country Kit (Documentation, Power Cords) 311733-001 IDE Cable kit (Floppy, CD-ROM, HDD) 311174-001 Internal SCSI Cable w/five connectors and termination at end of cable SCSI LED Cable Keyboards Language Spare Part Number Language Spare Part Number US 313352-001 Danish 313352-081 Arabic/French 313352-171 French Canadian 313352-121 Portuguese 313352-131 German 313352-041 Belgian/Flemish 313352-181 S
9 Specifications This appendix provides the operating conditions (environmental requirements), hardware specifications, physical requirements, power requirements, and video resolutions of the hp server tc2120. The system board layout and its connectors are also provided. See Figure 9-1. The specifications listed may vary if you install a mass storage device in your server that has more stringent environmental limits.
Chapter 9 Specifications Power Supply Specifications Parameter Characteristics Input Type Manual voltage selection Input - Maximum Range 100 to 127 VAC @ 50/60 Hz 200 to 240 VAC @ 50/60 Hz Operating Current 100 to 127 VAC @ 7.0 A 200 to 240 VAC @ 3.5 A Inrush Current 90 A (cold) 120 A (warm) Operating Power 250 W Continuous Hardware Specifications Specification Characteristics Processors The hp server tc2120 supports the following processors: • Northwood Pentium 4 processors 2.
Chapter 9 Specifications I/O One Serial port; one bi-directional parallel port with ECP/EPP high-speed support; PS/2 style mouse and keyboard connectors; two USB ports - supports USB printers, external modems, and mouse and keyboard, but NOS dependant; one video port; one LAN port CD-ROM Bundled CD-ROM drive; IDE interface; 48x speed or faster.
Index Index A accessory boards removing, 96 replacing, 97 ACPI Advanced Configuration and Power Interface, 5 anti-static service kit, 20 anti-static wrist strap, 80 arching effect power supply, 43 attaching the side rails to the hard drive, 21 B backup tape drive installing, 25 replacing, 85 battery removing, 100 replacing, 101 beep codes, 61 bezel, upper replacing, 15 BIOS clearing configuration, 57 recovery, 65, 66 reset, 65 update, 65 BIOS settings ACPI features, 46 IDE master/slave, 45 system fan speed
Index disk drives supported HP Ultra 160 SCSI LVD, 18 drive cage mounting, 22 drive shelves common trays, 17 drive trays, 17 drive types supported, 2 flexible disk drive, 17 IDE CD-ROM, 17 low-voltage differential SCSI, 18, 19 DVD drive installing, 24 E embedded network interface card, 77 problems, 77 error messages beep codes, 61 chassis intrusion, 60 POST, 55, 60 Power-On Self Test, 60 F FDD removing, 81 replacing, 82 features Diagnostics for Windows, 59 flexible disk drive problems, 72 front panel LEDs,
Index monitor video connection, 41 monitor port, 3 mouse, 41 problems, 71 moving jumper switch, 52 multiple-server configurations, 5 N Network Interface Card problems, 78 NIC embedded, 77 problems, 78 O opening the HP Server, 12 P parallel port connectors, pinouts, 9 part numbers keyboard, 112 spare parts, 110 PCI boards compatibility, 36 software drivers, 41 tested, 36 PCI slots, 35 five 64-bit slots, 35 location, 37 pinouts LAN connectors, 10 Mini-DIN connectors, 7 parallel port connectors, 9 serial port
Index replacing, 86 shelf mounted removing backup tape drive, 84 sleep states, 2 Advanced Configuration and Power Interface, 5 defined, 5 hibernate, 5 keyboard or mouse activity, 6 NOS dependent, 2 power button configurations, 6 power management, 6 scheduled events, 6 standby, 5 wake-up events, 6 slot alignment DIMMs, 30 slot cover special design, 38 slot recommendations, 38 specifications environmental, 113 hardware, 114 power supply, 114 system board layout, 115 weight and dimension, 113 switch positions
