hp toptools 5.
HP Toptools for Unicenter User Guide Notice Page Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. This document contains proprietary information, which is protected by copyright.
HP Toptools for Unicenter User Guide Table of Contents 1 OVERVIEW ........................................................................................................................................................5 1.1 1.2 2 INSTALLING THE HP TOPTOOLS SERVER BRIDGE COMPONENT ................................................13 2.1 2.2 2.3 2.4 3 STEP-BY-STEP INSTRUCTIONS ......................................................................................................................
HP Toptools for Unicenter 9.1 9.2 10 10.1 10.2 Page 4 User Guide STEP-BY-STEP INSTRUCTIONS ......................................................................................................................82 VERIFYING A SUCCESSFUL UNINSTALL ........................................................................................................82 UNINSTALLING THE PLATFORM BRIDGE COMPONENT .............................................................84 STEP-BY-STEP INSTRUCTIONS ........................
HP Toptools for Unicenter User Guide 1 Overview HP Toptools for Unicenter is an HP Toptools Enterprise Product that enhances CA Unicenter’s ability to access the manageability built into HP computing products. HP Toptools for Unicenter customizes the Unicenter environment to discover and monitor HP products while integrating or ‘bridging’ Toptools applications into the Unicenter console.
HP Toptools for Unicenter User Guide HP Toptools for Unicenter increases your management control of HP products through: • • • • • Automatic discovery and identification of HP products in Unicenter browsers and maps Automatic reception of events into Unicenter’s Event Console DSM management of HP Netserver, Toptools Remote Control card, and LaserJet products Access to Toptools actions on selected devices Launching Toptools property pages to ‘drill down’ on device configuration 1.
HP Toptools for Unicenter User Guide Web JetAdmin Trap Proxy Server Bridge Platform Bridge Toptools Server Unicenter TNG Management Agents Figure 1-2.
HP Toptools for Unicenter 1.2 User Guide Requirements Prior to installing the server and platform bridge components, supported versions of HP Toptools, CA Unicenter, and a web browser must be installed and verified operational. 1.2.1 Supported hp toptools Configuration HP Toptools 5.6 for Unicenter supports the following version of the HP Toptools server: • HP Toptools 5.6 (Build A.05.60) included on the HP Toptools 5.6 Enterprise Products CD. Documentation describing HP Toptools 5.
HP Toptools for Unicenter User Guide HP Toptools Remote Control card, Advancestack, and Procurve devices support firmware agent software. Firmware may be updated using HP Toptools. HP Netserver, Visualize, Kayak, Vectra, and Omnibook products support HP Toptools agents that are loaded into the Operating System. All agents and firmware are provided with purchased products and may also be downloaded from the HP website. Upgrading agents and firmware to current versions is highly recommended.
HP Toptools for Unicenter User Guide Notes on Netscape: Installation of the bridge sets the Directory Security on the following virtual directories to Basic Authentication on the Toptools server: Installed Components Virtual Directories to set “Basic Authentication” Device Manager Hptt, Viewer Device Manger + Desktops or Netservers or Windows Based Terminals Hptt, Viewer Hubs & Switches HpttTopology, Scripts To Configure Access on the Toptools Server: 1. Start the Internet Service Manager 2.
HP Toptools for Unicenter User Guide 1.2.5 Disk Space Usage Approximately 5 MB on the Unicenter system, 1 MB on the Toptools system. The 1 MB on the Toptools system is in addition to the disk space required for the Toptools installation. Refer to the Toptools documentation for additional information on Toptools requirements. 1.2.
HP Toptools for Unicenter User Guide Fill in the registration form. Be sure to enter a valid email address as this is where your license file will be sent. • . You must provide the IP address of the Unicenter server. When you register to receive your license key, you will be emailed a new license.dat file. License Installation: • Copy the license file to :\\BIN\license.dat on the Unicenter system..
HP Toptools for Unicenter User Guide 2 Installing the hp toptools Server Bridge Component There are two bridge components that compose HP Toptools for Unicenter, a Toptools server bridge and a platform bridge. The server bridge must be installed on the Toptools server as described below, while the platform bridge must be installed on the Unicenter system as described later. 2.1 Preparing the toptools Server The Toptools Device Manager must be installed and accessible to the system running Unicenter.
HP Toptools for Unicenter 2.2 User Guide Step-by-Step Instructions The Toptools server bridge component is installed on the Toptools system. It must be installed prior to installing the platform bridge component. The Toptools server bridge component installation process consists of the following: 1. 2. Verify that the Toptools server is operational. (Refer to Section 1.) Install the Toptools server bridge component on the Toptools server. 2.2.
HP Toptools for Unicenter User Guide Figure 2-2. License Agreement for HP Toptools Server bridge After accepting the software agreement, setup asks for a directory to install to and permits you to specify a different directory as shown in Figure 2-3. Figure 2-3. The Toptools Server Bridge uses a default install directory of c:\TTBridge.
HP Toptools for Unicenter User Guide Figure 2-4. Setup stops and restarts the Toptools services. Setup displays the port number on which it intends to service requests. The default is 5041. If for some reason this TCP port is not available on your system, select an available port, and specify it here. A list of reserved TCP ports is available in the \winnt\system32\drivers\etc\services file. Listed ports may not be in use, but have already been specified for use by other applications.
HP Toptools for Unicenter User Guide Figure 2-6. Enter the IP address of the system running Unicenter. When installation is complete, you will see the following screen: Figure 2-7. Final screen of server bridge installation.
HP Toptools for Unicenter 2.3 User Guide Post Installation Recommendations The Toptools server must have its discovery database cleared AFTER the installation of the Toptools server bridge component. This is because the devices discovered by Unicenter are sent to Toptools to populate MEDS (the Toptools database). To clear the Toptools database: • • • On the Windows NT Service Control Panel, set: “HP Toptools Services” to manual startup. Reboot the system.
HP Toptools for Unicenter User Guide Figure 2-8. The Toptools Server bridge component uses a background process called "HPTTSrvbrg.exe". Second, this process should be listed as one of the Toptools services managed by the RViewSCM.exe manager, a Toptools server process called the Service Control Manager. You can verify this by launching a console session directly to Toptools.
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HP Toptools for Unicenter User Guide 3 Installing the CA Unicenter Platform Bridge Component The platform bridge component must be installed on the Unicenter system following the installation of the server bridge component on the Toptools server. The Unicenter platform bridge component installation process consists of the following: 1. 2. 3. 3.1 Prepare the Unicenter console for installation by following the steps listed in this section. Run the platform bridge installation wizard.
HP Toptools for Unicenter 2. User Guide Select Windows NT, Configuration, Settings. Figure 3-1. Bringing up the Unicenter Settings screen. 3. This brings up the CA-Unicenter Settings window as shown below: Figure 3-2. Both Client and Server Preferences must have SNMP Trap Server activated. 4. 5. 6. 7. Select both “Component Activation Flags” on the bottom tab, and “Client Preferences” on the right tab. Find the row “SNMP Trap Server Activated”. The value should be “Yes”.
HP Toptools for Unicenter 1. 2. 3. Select Start->Settings->Control Select Services. Select SNMP Trap service entry. User Guide Panel. Figure 3-3. Set the "SNMP Trap Service" to "Manual" startup. 4. 3.2 Set the Startup Type to Manual. Step-by-Step Instructions The platform bridge component is installed on the Unicenter system running the Repository and WorldView console. To install the platform bridge component, go to the Enterprise\Tt4tng\PlatformBrdg directory on the CD and run Setup.exe.
HP Toptools for Unicenter User Guide The next screen allows you to select HP Toptools for Unicenter or the HP Web JetAdmin for Unicenter platform bridge components. For an explanation of the difference between these two products, refer to Before You Begin in the “Requirements” section of this Guide. Figure 3-5. Component Selection screen. Select HP Toptools for Unicenter to install the HP Toptools for Unicenter platform bridge component.
HP Toptools for Unicenter User Guide Setup determines where Unicenter is installed and displays this information: Figure 3-7. Setup indicates the destination of installation files. Next, the installation program displays a warning about prerequisites. These were detailed in the previous section. Figure 3-8. Setup indicates prerequisites for this installation.
HP Toptools for Unicenter User Guide This screen is shown below: Figure 3-9. The TCP port number must match the port number entered previously. After entering the Toptools server information, the installation program continues installing as shown below. Figure 3-10. Installation of the platform bridge component should complete in less than ten minutes. Before completion, the installation program will attempt to gain access to the Unicenter database.
HP Toptools for Unicenter User Guide Figure 3-11. You must select a repository and login. Following successful login, a message will then be displayed stating that Setup is creating device classes and objects. The following HP MIBS will be installed into Unicenter. You can then use the Unicenter Object (MIB) Browser to examine and modify SNMP variables for HP devices. A complete list of new MIBs is shown in the following table. Table 3-1. MIBs added to Unicenter by the platform bridge.
HP Toptools for Unicenter User Guide The installation wizard completes by displaying this final screen: Figure 3-12. The platform bridge component will finish by requesting a reboot. This screen indicates that the installation wizard has completed successful. A reboot is required for proper operation. Installation is complete.
HP Toptools for Unicenter User Guide Figure 3-13. Login to the Repository. Enter the password for the Object Repository and select “Next” to get to the screen shown in Figure 3-14. Figure 3-14. Select all the agents that may be loaded onto HP Netservers. This screen permits you to select all agents (e.g. NSAAgent or Ping) that may applied to HP Netservers (or other HP devices). The number of agents selected affects Unicenter’s performance. Consult Unicenter documentation for more details.
HP Toptools for Unicenter User Guide Figure 3-15. HP Netserver Node Classes (right panel). Press Next.. The table in Figure 3-16 should list all the classes on the right hand side for the “NSAAgent”. Repeat this for “Ping” and the Netservers classes. When you are done adding the Netserver classes to agents of interest, press the “Next” button. This will bring up the following screen: Figure 3-16. Select subnets where these agents should be managed.
HP Toptools for Unicenter User Guide Figure 3-17. It may take some time for agent checks to update map status. Even though you may indicate that the Ping Agent should be monitored on HP Netserver classes, it will take another 5 minutes before the next round of ping checks are executed and the status of the Ping agent in the submap updated. 3.2.2 Running ResetDSM You must run “resetdsm” after DSM wizard is executed. Run “resetdsm” and “awservices start” to make these changes take affect: 1.
HP Toptools for Unicenter 3.3 User Guide Reclassify HP Devices HP Toptools for Unicenter adds processes to complement the native Unicenter discovery service. The platform bridge discovery program attempts to classify all devices in the Unicenter repository by doing extended SNMP, DMI, and WMI discovery on those devices. For each HP device discovered, the icon on the Unicenter map is changed and additional functionality is enabled via the Toptools menu in Unicenter.
HP Toptools for Unicenter User Guide Figure 3-19. Unicenter Class tree now includes HP specific classes. Check for new menu items placed into the Windows NT Start menu as shown in the following figure. • • • Create HP Device Classes can be used to recreate the classes shown above. This may be useful if the class repository is cleared. Reclassify HP Devices provides a manual mechanism for starting the complete reclassification of all nodes in the Unicenter repository.
HP Toptools for Unicenter User Guide Figure 3-20. The platform bridge creates three new menu items. Check the status of new processes. Looking at the Windows NT Service Control Manager, the “HP Toptools for Unicenter” service corresponds to “HP Reclassification Service.exe”: Figure 3-21. HP Toptools for Unicenter service should be Automatically started.
HP Toptools for Unicenter User Guide Figure 3-22. The bridge adds a new process: HP Reclass Serv. After the initial installation, node reclassification can take 15-30 minutes. During this time, the process HP Reclassifica (full name is “HpttReclassification.exe”) will be running as shown in the previous diagram. Look for changes in the Unicenter map. Unicenter maps will now have customized icons and images that represent devices determined to be HP devices.
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HP Toptools for Unicenter User Guide 4 Installing HP Web JetAdmin for Unicenter HP Web JetAdmin is a web-based tool designed to manage HP printing products. HP Web JetAdmin for Unicenter integrates management of HP printers into Unicenter. If you need to manage only HP printers from Unicenter, this solution links directly to Web JetAdmin providing unlimited management of HP printing products.
HP Toptools for Unicenter User Guide Figure 4-2. Welcome Screen. 4. Click on Next to continue. 5. You will be asked to input the address and port for the address of your Web JetAdmin server. The default port is 8000. If the address and port are incorrect an error message will be displayed. Enter the address and click on Next. Figure 4-3. Web JetAdmin Server Information Dialog. This will cause the HP printer MIB files to be installed. The printer MIBs installed are listed in the following table.
HP Toptools for Unicenter User Guide Table 4-1. MIBs added by HP Web JetAdmin for Unicenter. MIB File ljS5000.mib ljS8000.mib ljSmbm.mib ljS8000stapler.mib jd_master_mib.txt lj4V.mib 6. Date 03/23/01 03/23/01 03/23/01 03/23/01 03/23/01 03/23/01 MIB File lj5.mib lj5Si.mib lj5SiMop.mib lj6P.mib ljS4000.mib Date 03/23/01 03/23/01 03/23/01 03/23/01 03/23/01 When the MIB files have been installed a Setup Complete dialog will be displayed. Click Finish. You do not need to reboot your system.
HP Toptools for Unicenter User Guide 4.3.1 Accessing Printer Properties HP Web JetAdmin Printer Properties opens Web JetAdmin for the selected printer in your default browser. To access printer properties: 1. 2. Right-click on a printer from a Unicenter map or browser to bring up the popup menu as shown in the figure below. Select HP WebJetAdmin Printer Properties.
HP Toptools for Unicenter User Guide 5 Using HP Toptools for Unicenter HP Toptools for Unicenter customizes Unicenter to be able to manage HP products while integrating HP Toptools applications into the Unicenter console. 5.1 New Management Features The following management features are added with HP Toptools: • Discovery and identification of HP products • Toptools applications are added to the Unicenter menus • Enhanced event management 5.1.
HP Toptools for Unicenter User Guide 5.1.2 toptools Applications added to Unicenter Menus Once HP devices are classified, new Toptools menu items become enabled based on HP device classes. Rightclicking the mouse over an HP node will display the HP Toptools menus as an additional entry to the standard popup menu box.
HP Toptools for Unicenter User Guide HP printers may be configured to send traps directly to Unicenter, or customers may implement the HP JetDirect Trap Proxy Server to automate reception, filtering, and forwarding of printer alerts to Unicenter. The JetDirect Trap Proxy Server software is included in the Contributed Library on the HP Toptools Enterprise Products CD. HP Netservers, Toptools Remote Control cards, and printers are managed through DSM.
HP Toptools for Unicenter User Guide keyboard, or rebooting a device. HP PC passwords (DMI or WMI passwords) may be configured through HP Toptools property pages or through the Toptools actions added to the Unicenter menu.
HP Toptools for Unicenter 5.3 User Guide Reclassifying hp Devices HP Toptools for Unicenter adds proceses to complement the native Unicenter discovery service. The platform bridge discovery program attempts to classify all devices in the Unicenter repository by doing extended SNMP, DMI, and WMI discovery on those devices. For each HP device discovered, the icon on the Unicenter map is changed and additional functionality is enabled via the Toptools menu in Unicenter.
HP Toptools for Unicenter • • • • User Guide Protect/Unprotect System access to the system front panel and power controls (see Figure 5-5). Set Identification String, also referred to as the “tattoo” string, is useful for configuring your environment to support asset management. Add Printer allows you to remotely configure a printer on the system. e-Diagtools lets you perform system diagnostics remotely. The most important menu item for each HP device is Properties.
HP Toptools for Unicenter User Guide Figure 5-4. Locking the system prevents users from using the keyboard or powering off. Some Toptools actions directly control the power-state of the PC. The ability to power-on a system can be very useful. For example: An administrator wants to install a new system software package on all the Kayaks in a company.
HP Toptools for Unicenter 5.5 User Guide Managing hp kayaks, vectras, and visualize workstations HP Toptools for Unicenter enables extensive DMI and WMI management capability of HP desktop and workstation products within Unicenter environments: • • • Automatic discovery and identification Toptools actions and property pages Event management Managing HP Kayak, Vectra, and Visualize systems requires DMI or WMI software be installed and running.
HP Toptools for Unicenter • User Guide Lock/Unlock System, Protect/Unprotect System – Dynamically controls access to the PC. Protect/Unprotect system prevents local user interaction with the mouse and keyboard while Lock/Unlock provides the protect feature plus preventing or enabling power off of the system through the power button. Figure 5-8. Locking the system prevents users from using the keyboard or powering off. Locking a system can be useful if a security intrusion has been detected.
HP Toptools for Unicenter User Guide • Set System Password – Also referred to as the power-on password or the DMI password. As DMI offers administrators an extensive range of remote manageability, it is important to use DMI passwords to authorize remote management actions. This Toptools menu item gives the administrator the ability to change the DMI password in accordance with the general security policy of periodic changes in critical passwords.
HP Toptools for Unicenter User Guide The Status page displays a range of status categories that are dependent on management agent technology installed on the Vectra. In this case the Vectra supports SNMP, DMI, and WMI, so nine system status entries are available, ranging from Power-On Self Test, Disk Reliability, and Network Interface statistics to what processes and services are currently running on the Vectra. Figure 5-11. The status page can be used to monitor an actively running desktop.
HP Toptools for Unicenter User Guide The Explore PC part of the Configuration page provides a more unformatted view of the information available from the DMI layer of the remote system. Figure 5-13 shows a sample of this information, with the window displaying the DMI Service Layer (SP) Indication Subscription part of the HP Vectra PC MIF. ‘Subscribers’ are addresses to which the DMI agent will send alerts to.
HP Toptools for Unicenter User Guide The Settings portion of the Security page is the same page that can be directly invoked from the Toptools menu of the Unicenter map. This screen is shown in Figure 5-15. Figure 5-15. Extensive control over the Vectra can be exercised from the Security page. The Reports tab displays a formatted summary of the information about this particular system. This can be printed or saved. The Support tab displays information on obtaining assistance for the HP device. 5.
HP Toptools for Unicenter 5.7 User Guide Managing hp Servers HP servers are supported by HP Toptools for Unicenter through: • • • • • Automatic discovery and identification within Unicenter’s Repository Access to HP Toptools property pages from the Unicenter popup menu Association with HP Toptools Remote Control cards Compiling current MIBS into Unicenter Event and status monitoring through DSM HP servers support both DMI and SNMP management technologies.
HP Toptools for Unicenter User Guide The Identity page shown in the figure below provides a brief summary of the configuration of the Netserver, including model, operating system, hostname, and location. Figure 5-18. The Identity page. The Status page shows CPU utilization, memory utilization, storage capacity, and network statistics in a graphical and tabular format. Figure 5-19. The Status page summarizes Netserver agent information.
HP Toptools for Unicenter User Guide Figure 5-20. Users can modify the Storage Capacity alert levels by dragging the indicators. The Tools page lists software resources available to administrators for managing HP Netservers. The remainder of property pages (Configuration, Report, and Support) for Netservers is comparable to the Properties pages shown for HP Vectras. See the Toptools for Servers documentation for full details. 5.7.
HP Toptools for Unicenter User Guide Figure 5-21. HP Server Submap. The NSAAgent agent in the server Unispace is also shown in NodeView (Figure 5-22). This agent will change state and reflect status upon reception of traps from an HP server. Because the hpnsaSystemInfo MIB is loaded into the DSM mib browser directory during installation, you can perform MIB browsing from within NodeView. Figure 5-22. HP Netserver NodeView. 5.7.
HP Toptools for Unicenter 5.8 User Guide Managing hp toptools remote control cards The HP Toptools Remote Control card is an HP server accessory product that provides in-band and out-of-band management of HP servers, even when a server is down, offline, or ‘hung’. The card installs into a slot within the server and provides both a serial and ethernet interface. HP Toptools 5.
HP Toptools for Unicenter User Guide The HP Toptools Remote Control card uses both SNMP and webagent technology. When selecting the item HP Toptools Properties, the browser request is sent to the Toptools server which then redirects the request directly to the card’s webagent. If you have configured a user account and password, you will be prompted for this information before being able to access configuration pages or, for example, power down the server. Figure 5-24. HP RMC Card Property Page.
HP Toptools for Unicenter 5.9 User Guide Managing hp laserjet Products HP Web Jetadmin is available on the Enterprise Products CD or may be downloaded from the HP web site at http://www.hp.com/go/webjetadmin . To manage HP printers, you must install and set up a link to HP Web JetAdmin during the installation of the HP Toptools server.
HP Toptools for Unicenter User Guide 5.9.1 hp Printer Properties Page A Property page for an HP printer is displayed in the figure below. HP printer Property pages are different from the Property pages of other HP devices. They consist of a menu bar containing: Status, Configuration, Install, Diagnostics, Alerts, Print Jobs, Refresh/Expand All and Context-sensitive Help.
HP Toptools for Unicenter User Guide • Install. The Install button can be used to configure new printers. The Diagnostics button displays a list of 7 categories of diagnostics: Device, JetDirect, TCP/IP, NetWare, IPX/SPX, EtherTalk, and DLC/LLC. Selecting a category displays information and diagnostics. • Diagnostics. This button takes displays diagnostic information to help troubleshoot printer problems. Figure 5-29. The Diagnostics page features a wide range of diagnostics.
HP Toptools for Unicenter • User Guide Print Jobs - The Print Jobs button displays a list of print jobs, the originator of the job, and their completion status. Each print job can be cancelled as shown in the figure below. Figure 5-30. Print jobs can be monitored and controlled. • Refresh - This button updates the information being displayed. • Context Help - The final button on the HP printer Properties page is Context Help. This button generates context-sensitive help screens. 5.9.
HP Toptools for Unicenter User Guide The HP JetDirect Agent can also be browsed through NodeView. To reset the status of the agent within Unispace: 1. 2. 3. 4. Open the submap of the managed system (LaserJet) Double click on the unispace icon to display the printer’s Unispace window Right click on the HP JetDirect Agent and select View Node. Right click on the JetDirect Agent box and select Reset Status from the action menu. 5.
HP Toptools for Unicenter User Guide Figure 5-31. Each HP hub has a custom icon and new menu items. Following installation, new menu items are enabled. Right clicking on an HP hub icon displays the menu shown in Figure 5-32. Figure 5-32. The HP Toptools menu actions for AdvanceStack and ProCurve devices. The degree of manageability depends on the capabilities of the particular HP device.
HP Toptools for Unicenter User Guide Figure 5-33. Web-enabled Hubs and Switches generate Property pages directly. Properties(Device View) and SNMP/Trap Configuration are only supported if the Toptools server is installed on the same system as the Unicenter server running the platform bridge component, as shown in the message depicted below: If Toptools is not installed on the same system you can use the HP Toptools Home page feature to access Toptools and perform actions on the device using Toptools.
HP Toptools for Unicenter User Guide Figure 5-34. Typical Node Port Table. Note that all HP hub and switch MIBS are now loaded into Unicenter. This means that hub and switch traps will be formatted, and the Unicenter MIB browser can be used to GET and SET SNMP MIB variables. Unrecognized HP hubs and switches are displayed under the class “HP_Device” and will attempt to display SNMP Property pages or Management Home pages when such an action is selected.
HP Toptools for Unicenter User Guide The models listed in the table below can be configured using SNMP/Trap Configuration or Automatic Management. Models supported by SNMP/Trap Configuration and Automatic Management advancestack 10 Base-T Switching Hub advancestack Switch 800T, 2000B procurve 10 Base-T hub 12M, 24M procurve 10/100 hub 12M, 24M procurve Switch 2400, 2424, 4000, 1600, 8000 To automatically configure HP networking products to send traps to the NNM server, there are two options: 1.
HP Toptools for Unicenter User Guide 5.11 Unicenter Severity Browser The Unicenter Severity Browser can be used to give a quick status of the systems on your network, including the status of HP hardware being managed. Figure 5-37 shows the Unicenter Severity Browser, indicating the status of the Unicenter Agents (the SQL Server Agent and Performance Agent II) and an HP Management Agent (NSAAgent).
HP Toptools for Unicenter User Guide 5.12 Unicenter Report Explorer HP Toptools for CA Unicenter allows you to create Unicenter reports containing HP-specific information. You can use the Unicenter Report Explorer to create a variety of reports. The following are examples of how to generate HP information reports. 5.12.1 Creating an hp Server Event Report You can generate a report from the Enterprise Management Console Log showing only HP events. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
HP Toptools for Unicenter User Guide 5.12.2 Creating an hp Management Agents Report This example provides a report of the HP Management Agents that have been discovered and placed in the Unicenter repository. The report created should be similar to the one shown in Figure 5-39. 1. 2. 3. 4. 5. 6. 7. 8. 9. Start the Report Explorer. Click Start, Programs, Unicenter, Utilities, Report Explorer. Select TNG Reports, Agent Technologies. Select TNG Agents by Domain, General State and Specific State report.
HP Toptools for Unicenter User Guide 6 Advanced Configuration 6.1 Using hp toptools in Standalone Mode The HP Toptools Device Manager has a simple workgroup level enterprise management console that can frequently meet the needs of quick enterprise management. Using the HP Toptools for Unicenter bridge does not prevent a user from using this console. However, this may cause discrepancies between the view seen from Unicenter and HP Toptools Device Manager consoles.
HP Toptools for Unicenter User Guide Once these steps are taken, a full discovery cycle must run within the bridged environment before being able to access pcAnywhere and System Performance Advisor features from Unicenter’s map. For Netservers, access the system performance function through Toptools. For more information on configuring and using the System Performance Advisor, refer to the Toptools User’s Guide. 6.
HP Toptools for Unicenter User Guide By distributing Unicenter and Toptools together, full functionality of HP Toptools for Unicenter is available, while keeping node counts down and thus improving the performance of the Unicenter server. HP Web JetAdmin for Unicenter HP Web JetAdmin does not specify a maximum node count. As a result, you may scale Web JetAdmin with your Unicenter server or distribute as depicted in the figure above. 6.
HP Toptools for Unicenter 4. User Guide Create the batch file that will be executed by the Message Action. Using a text editor enter the CAUTIL command to create the helpdesk trouble ticket. For example, CAUTIL “DEFINE PROBLEM SYMTPON=’Disk is %5 full!’ occurred=(%1,%2,%3,%4) priority=01” Now, whenever a message matching the one in step 1 comes across the event console, a trouble ticket will be automatically generated contain important information including the node id, date and time. 6.4.
HP Toptools for Unicenter User Guide 7 Theory of Operation HP Toptools for Unicenter installs software, also referred to as bridge components, on both the Unicenter console and Toptools server. 7.1 HP Toptools for Unicenter Platform Bridge Component Processes The platform bridge installation adds the following processes to the Unicenter console: Process HpttReclassification.exe Purpose Prompts user for a Unicenter Repository name.
HP Toptools for Unicenter 7.4 User Guide Discovery and Applications HP Toptools for Unicenter enhances and extends Unicenter’s discovery in two ways: • • Configuring Unicenter’s discovery to recognize and classify HP SNMP managed devices such as switches and printers. Adding a discovery service that identifies and reclassifies HP systems such as Netservers and PC’s. As Unicenter is performing discovery, the platform bridge discovery process checks the Repository for likely HP system candidates (e.g.
HP Toptools for Unicenter User Guide 8 Troubleshooting Problems Note that troubleshooting should proceed in the sequence listed below, as each item is dependent on the proper behavior of the items listed before it. 8.1 Verifying toptools Device Manager Since all Unicenter menu item actions involve launching a web browser with a URL, it is important to verify that this can be done outside of Unicenter. From the system running Unicenter, launch Internet Explorer (version 4.
HP Toptools for Unicenter User Guide Next, verify that nodes are being transmitted to the Toptools server. Launch the “Reclassify HP Devices” action from the Windows Unicenter menu. Press “start”. All the nodes in the Unicenter database should get retransferred to the HP Toptools Server. Launch a web browser after this completes and try the URL “http:///hptt”.
HP Toptools for Unicenter User Guide Table 8-2. Platform Bridge Components Log file Purpose HpttRepository Data to Toptools.log Logs transfer of nodes from Unicenter to Toptools over bridge components HpttReclassification.log Logs reclassification of HP systems HpttDMIAlert.log Tracks incoming DMI alert sources HPTTLaunchAction.log Logs URLs returned by Plug-In Manager HpttHomePageLaunch.log Logs browser activity in launching Toptools home page or RMC pages HpttRMCMenuActionLaunch.
HP Toptools for Unicenter User Guide 8.4.4 Verify Product Version Numbers The Toptools server bridge component has a version number located in the C:\TTBridge\HPTTBrg.txt file. It contains a build number similar to this: hpttSrvrBrdgVersion X.XX, build Y, mm/dd/yy hpttPlatformBrdgVersion X.XX, build Y, mm/dd/yy The platform bridge component indicates its version number during installation. 8.5 Troubleshooting Tips Problem: All the HP computers are highlighted in black on the Unicenter 2d WorldView map.
HP Toptools for Unicenter User Guide 9 Uninstalling the Server Bridge Component 9.1 Step-by-Step Instructions The Toptools Server Bridge component should be uninstalled using the menu option from the Start -> Programs ->HP Toptools menu as shown below: Figure 9-1. Uninstalling the HP Toptools Server bridge. 9.2 Verifying a Successful Uninstall Launch Toptools and select Settings->Services. The list of Toptools services should no longer include an entry called “Toptools Server Bridge”.
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HP Toptools for Unicenter User Guide 10 Uninstalling the Platform Bridge Component 10.1 Step-by-Step Instructions The uninstall process has the side affect of deleting all the objects that have been reclassified as HP devices, which means that they will be removed from your database. Therefore, it is recommended that the Unicenter Autodiscovery be run after the uninstall process completes, so that HP devices are placed back into their original class settings.
HP Toptools for Unicenter actions for HP devices ......................................................44 change security settings, PCs ............................................45 Customer Care Centers .....................................................12 device actions....................................................................44 Group, TopTools...............................................................43 Hostname, TopTools Server .............................................
