Getting Started (For 3D Models Only)

3D Cinema Technology troubleshooting
Question Answer
Why can't I see 3D
content?
If you are watching in 3D mode and cannot see 3D content, HP recommends that you
not use the 3D glasses. See the information below and
3D safety information
on page 15. Consult a physician if you suspect a physical problem seeing
stereoscopic 3D.
●
You may be trying to watch 3D content in 2D mode.
●
The clear protective film on both sides of the glasses lenses (select models only)
may need to be removed.
●
The battery in the 3D glasses may need to be replaced. For additional
information, see
Replacing the battery on page 24.
● The IR emitters on the computer display may be obstructed. For optimal
transmission, keep the areas immediately around the IR emitters free from
obstructions.
● You may be sitting too far from the computer display. You should be no more
than approximately 1.5 meters (5 feet) from the display when viewing 3D
content.
What 3D formats are
supported on my
computer?
The following 3D formats are supported on your computer:
● Blu-ray 3D movies
●
Stereoscopic 3D games
● 3D MPEG 4 MVC files for 3D video playback
●
3D H.264 MVC and Fujifilm AVI dual-stream video file formats for 3D video
playback
● 3D Fujifilm MPO for 3D photo viewing
Can I play stereoscopic
3D games on my
computer?
Yes, you can play stereo 3D games on your computer using TriDef® 3D Experience
Ignition Game Player.
To access the game player, select Start → TriDef 3D → TriDef 3D Ignition .
Can I wear the 3D
glasses to a 3D movie
in a movie theater?
The 3D glasses are optimized to work with TouchSmart 3D computers and integrated
IR emitters. The 3D glasses are not guaranteed to work optimally in any other 3D
environment.
Can I wear my 3D
glasses over my
prescription glasses?
Yes. The 3D glasses are designed to fit over most prescription glasses. If you
normally wear glasses when viewing the computer screen, keep them on and put the
3D glasses on over your eyewear. You can use the additional replaceable nose
pieces to find a comfortable fit. For more information, see
Using the HP 3D Active
Shutter Glasses on page 19.
38 Chapter 5 Troubleshooting, maintenance, and frequently asked questions Getting Started