HP StorageWorks TapeAssure service version 1.1 User guide (EH957-90925, September 2010)

4 Troubleshooting the TapeAssure service
The TapeAssure service requires the following processes to be working:
• Drive discovery
• Ticket pulling via the filter driver
• Sending tickets to Command View TL
• Receiving, accepting, and processing tickets into the Command View TL database
• Presenting the TapeAssure data via the Command View TL GUI
The following checks guide you through a full verification of these processes, enabling you to diagnose
issues. HP recommends that you follow them in the order listed.
Check compatibility
1. Verify that the TapeAssure service is installed on the backup server that is connected to the drives
to be monitored.
2. Verify that the backup server configuration (hardware and operating system) are supported by
the TapeAssure service.
3. Verify that Command View TL is version 2.6 or later, and is installed on a supported server
configuration.
4. Verify that the drives that are to be monitored are LTO3 or a later generation.
NOTE:
There is no workaround for incompatible hardware.
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