HP UPD - Using Managed Printer Lists with HP Web Jetadmin (WJA) (for use with Active Directory Administrator Template)

If your browser display is similar to the one shown in Figure 18, the HP UPD should be able to reach

the HTTP server.

If the browser says the page cannot be found:

• If you are using the hostname of the HP Web Jetadmin server, try using the IP address instead. If

this works, then you have a DNS or name resolution issue on your network. Contact your network

administrator.

• Make sure that the URL is correct. Verify that you are using HTTP, the correct hostname/IP, and

the correct file name with .XML extension.

Problem: One or more printers are not showing up in the MPL

The exported Group XML file is missing required information. Open the XML file exported from

HP Web Jetadmin and verify that Device Name and Display Name have a defined value. For

example:

<DeviceName> HP Color LaserJet 3800</DeviceName>

<DisplayName> HP Color LaserJet 3800</DisplayName>

Next verify that IP Address or IP hostname is defined. It is acceptable for both to be defined. For

example: