HP R3000v UPS User Manual

TROUBLESHOOTING
HP R3000v UPS User Guide S 164201731 Rev 1
40
Table 11 Troubleshooting (continued)
Alarm or Condition ActionPossible Cause
Battery Overvoltage
LED is illuminated.
1 beep every second.
The UPS battery voltage is too high. The UPS turns off the charger until the next power recycle. Contact
your service representative.
Site Wiring Fault
LED is illuminated.
1 beep every second.
The polarity of the UPS input power cord
connector is incorrect.
Rotate the Schuko input connector.
The ground wire connection does not exist. Have a qualified electrician correct the wiring.
The UPS does not provide
the expected backup time.
The batteries need charging or service. Apply utility power for 48 hours to charge the batteries. If the
condition persists, contact your service representative.
Power is not available at the
UPS output receptacles.
The UPS is in Standby mode. Supply power to the connected equipment: Press the (Output
On) button for at least one second.
The UPS does not start. The power cord is not connected correctly. Check the power cord connections.
The UPS operates normally,
but some or all of the
protected equipment is not
on.
The equipment is not connected correctly to
the UPS.
Verify that the equipment is plugged into the UPS receptacles.
The UPS does not transfer to
Bypass mode.
The bypass utility does not qualify. Check the bypass utility. The UPS is receiving bypass utility power
that may be unstable or in brownout conditions.
Silencing the Alarm
NOTE: The UPS can be configured to deny access to silencing the alarm through the HP
ValueUPSManagersoftware(seepage23).
Press the
(Output On) button on the front panel display to silence the alarm. Check the
alarm condition and perform the applicable action to resolve the condition. If the alarm
status changes, the alarm beeps again, overriding the previous alarm silencing.
Service and Support
To obtain replacement batteries or to receive factory authorized service, contact an HP
approved service provider with the following information:
China:
400 8899 102
India: 1 800 102 3330
UPS Part Number: AF443A
UPS Serial Number: 3C8zzzzzzz