UPS R12000 XR Models Maintenance and Service Guide

About This Guide
HP UPS R12000 XR Models Maintenance and Service Guide vii
CarePaq Considerations
CarePaq packaged technical services are also available for purchase. You can choose the
precise level of support that you need, from basic to business-critical. Services available are
listed below.
Technical Support Services for UPS R12000 XR
Description Part Numbers
9x5, 4-hour response,
3-year on-site coverage
171254-002, FM-US4HR-36
24x7, 4-hour response,
3-year on-site coverage
171255-002, FM-US724-36
Hardware installation 171256-002, FM-USINS-IN
Where to Go for Additional Help
In addition to this guide, the following information sources are available:
• User documentation
• Service Quick Reference Guide
• Service training guides
• Service advisories and bulletins
• QuickFind information services
• Power management software
Telephone Numbers
For the name of your nearest HP authorized reseller:
• In the United States, call 1-800-345-1518.
• In Canada, call 1-800-263-5868.
• Elsewhere, refer to
www.hp.com for locations and telephone numbers.
For technical support:
• In the United States and Canada, call 1-800-652-6672.
• Outside the United States and Canada, refer to
www.hp.com