HP-UX Secure Shell Getting Started Guide HP-UX 11i v1, HP-UX 11i v2, and HP-UX 11i v3 (5900-3142, June 2013)

a. Navigate to the ITRC Web site at: http://www.hp.com/go/hpsc
b. Enter keywords for the problem in the search text box.
The search results page displays solutions available in the ITRC forums, training materials,
and manuals.
NOTE: The ITRC forums offer peer-to-peer support and are free after registration.
3. Search the HP-UX Secure Shell FAQ available at: http://www.hp.com/go/hpux-security-docs
4. If this is a new problem or if you are unable to solve the problem using the previously listed
resources, log the problem with the HP Response Center either by calling HP Support or online
through the support case manager at: http://www.hp.com/go/hpsc
When you contact HP support, have the following information available:
• Client debug information
Use the -vvv option to obtain the client debug output.
• Server debug information
Use the -ddd option to obtain the server debug output.
• The swlist output to identify the version of HP-UX Secure Shell.
• A copy of HP-UX Secure Shell client and server configuration files.
• A clear description of the problem.
62 Troubleshooting HP-UX Secure Shell