A6869B VGA/USB PCI Card Installation Guide

3 Troubleshooting the A6869B VGA/USB PCI Card
The following provides some troubleshooting solutions.
SolutionsProblem
Hardware problem.
• Must have supported power enabled.
Black Screen. No text displayed.
• Must have a functional VGA/USB PCI card.
• Must have a functional PCI slot. Select another slot on
same partition/backplane.
• Must have the VGA/USB PCI card firmly seated in PCI
backplane slot.
• Must have a supported monitor.
• Must have verified cable connections to VGA/USB PCI
card.
Display unreadable. • Ensure system FW supports the VGA/USB PCI card.
• Ensure graphics resolution is compatible and set
correctly.
NOTE: Both the HP rx7640 8-socket server and the HP rx8640 16-socket server always have at
least one Core I/O card (factory installed in IO Chassis 1 for the rx7640, and in IO Chassis 0 for
the rx8640).
For an rx7640 with only one Core I/O and one A6869B card, the A6869B card must be installed
in IO chassis 1, and for for an rx8640 with only one Core I/O and one A6869B card, the A6869B
card must be installed in IO chassis 0.
The following are examples of unsupported configurations.
WorkaroundResultConfigurationServer
Move the A6869B card to IO
Chassis 1.
Windows® will not boot with
this unsupported configuration.
Only one Core I/O installed IO
Chassis 1 and an A6869B card
installed in IO Chassis 0.
rx7640
Move the A6869B card to IO
Chassis 0.
Windows® will not boot with
this unsupported configuration.
Only one Core I/O installed IO
Chassis 0 and an A6869B card
installed in IO Chassis 1.
rx8640
NOTE: If you have an rx7640 or an rx8640 with two Core I/O cards, you may install the A6869B
card in either IO Chassis (only one A6869B card per partition).
8 Troubleshooting the A6869B VGA/USB PCI Card