HP A6829A PCI Dual Channel Ultra160 SCSI Host Bus Adapter Service and User Guide (May 2003)

Troubleshooting
If the A6829A Adapter is Not Claimed
Chapter 3 73
If the driver is not in the kernel, go to step 3.
Step 3. Load the c8xx driver into the kernel, through SAM:
a. Select the “Kernel Configuration” icon.
b. Select the “Drivers” icon.
c. In the “Kernel Configuration” screen, follow the normal steps for
loading the driver into the kernel (and building a new kernel).
Note that you will need to reboot the system as part of these steps.
Step 4. If the c8xx driver is in the kernel but the A6829A adapter is still not
claimed, check the /var/adm/syslog.log file for errors like these:
Jan 11 16:08:00 svt38 vmunix: SCSI: SIOP RAM address out of range
Jan 11 16:12:05 svt38 vmunix: init of hardware not successful. id=10000021 and
my_isc=24
If you see errors like these, you must install the patches required for the
c8xx driver. You can find information about the patches you need to
install in these places: (1) the README file for the March 2002 (and
later) HWE1100 patch bundle (for HP-UX 11.0), and (2) the March 2002
(and later) HP-UX 11i Release Notes (for HP-UX 11i).
Step 5. Follow the normal procedure to install the required patches.
Note that you will need to reboot the system as part of these steps.
Step 6. After the system reboots, verify that the adapter is now claimed, by
issuing this command:
ioscan -fnk
The applicable lines in the ioscan output could look like this:
ext_bus 0 0/0/10/0/0 c8xx CLAIMED INTERFACE SCSI C1010 Ultra160 Wide LVD A6829-60001
ext_bus 0 0/0/10/0/1 c8xx CLAIMED INTERFACE SCSI C1010 Ultra160 Wide LVD A6829-60001
In the example above, the pieces of information that are
normal—indicating a claimed adapter—are shown in bold, for
highlighting purposes.
If the A6829A adapter is claimed, you have fixed the problem.
If the adapter is still not claimed, repeat steps 2 through 6, as needed.