Administrator's and User's Guide for SFM HP-UX 11i v1 April 2006

Troubleshooting SFM
Troubleshooting Instance Providers
Chapter 5 109
Troubleshooting Instance Providers
This section describes techniques for troubleshooting instance providers,
such as the CPU Instance Provider, Memory Instance Provider, Filter
Metadata (FMD) Provider, and Environmental Providers.
Problem
The serial number and part number property of memory modules, or bulk
power supplies are not available.
Cause
Either or both of the following can be the cause of this problem:
• These properties are not supported on the system.
• The provider is not configured properly.
Solution
Complete the following steps to check whether the part number and
serial number are supported on the given system, and whether the
provider is configured properly:
Step 1. Enter the following command at the HP-UX prompt:
# mstm
Step 2. Select System in the product list.
Step 3. Click Tools –> Information –> Run.
If the name of the property is displayed in the output, the property is
supported.
NOTE Not all properties are supported on every supported system.
Problem
Requests for instances do not return any value.