Administrator's and User's Guide for SFM HP-UX 11i v3 September 2012

Adding a Custom Solution
If you are a system administrator, you can add your own solution for an error generated on a
HP-UX system. The custom solution is permanently stored in CER and is available to all EMT users.
Adding a Custom Solution using the GUI
To add a custom solution using the HP SMH GUI, complete the following steps:
1. Repeat steps 1-5 from “Launching EMT” (page 73).
2. Search for the event from CER using either the Simple Search or the Advanced Search feature.
3. Click on the desired event from the Event Summary Table.
The details of the event is displayed in the Detailed Error Information (Administrative View)
pane.
4. If there is no cause associated with the event, skip to Step 5. If a cause is associated with the
event, select the cause for the event from the Detailed Error Information (Administrative View)
pane.
You can select multiple causes for an event.
5. Click Add Solution to Selected Causes on the right corner of the Detailed Error Information
(Administrative View) pane.
The Add a Custom Solution page is displayed.
6. Provide appropriate information in the text boxes in the Add a Custom Solution page, and
click Add Solution.
A confirmation message is displayed.
7. Click OK on the confirmation message window.
The new custom solution is displayed on the Detailed Error Information (Administrative View)
pane.
For more information about adding a custom solution using the HP SMH GUI, select Help on the
action pane of the Add a Custom Solution page.
Adding a Custom Solution using the CLI
To add a custom solution using the CLI, enter the following command at the HP-UX prompt:
# emtui -a<solution text>
Where:
-a is an option used to add a custom solution.
You can also use the following switches with the -a option:
• -c <cause number>
• -i <error number>
For information about adding a custom solution using the CLI, see emtui(1).
Modifying a Custom Solution
You can use either the HP SMH GUI or the CLI to modify a custom solution in CER.
Modifying a Custom Solution using the GUI
To modify a custom solution using the HP SMH GUI, complete the following steps:
1. Repeat steps 1-5 from “Launching EMT” (page 73).
2. Repeat steps 2 and 3 from “Adding a Custom Solution using the GUI” (page 76).
76 Administering indications and instances using HP SMH