HP BladeSystem c-Class Virtual Connect Support Utility Version 1.6.0 User Guide

Troubleshooting 18
Troubleshooting
Error messages
Error message Resolution
This version of the application does not support the
target enclosure
Specify a supported enclosure type.
Unable to get enclosure part number
Check connectivity with the OA, and then restart the update
process.
Another instance of this application is running.
Please wait until all other instances are completed
and try again.
More than one instance of the update utility is attempting to
run on the client. Wait until all other instances are complete,
and then try again.
Unable to initialize Onboard Administrator
interface
Check connectivity with the OA, and then restart the update
process.
Unable to login to the Onboard Administrator.
Please confirm the OA IP address and user
credentials.
Confirm the OA IP address and user credentials.
Invalid option
An invalid option has been specified by the user. Verify the
list of available options for that command.
Invalid -a option
An invalid -a format has been specified by the user. Verify
the list of available commands.
One or more parameters missing
One or more required parameters was not specified. See
the required syntax for the command.
Missing -l option
Specify the required package location.
Invalid -f option
The -f version option can only be used with the update
command. Be sure a valid -f option is specified.
Invalid OA IP address
Provide a valid IP address in the proper format.
Unable to communicate with OA IP
aaa.bbb.ccc.ddd
Check connectivity with the OA and verify that you are
using a valid IP address.
OA username is longer than 40 characters
Enter a valid OA username.
OA user password is greater than 40 characters
Enter a valid OA user password.
Invalid bay number
Specify a valid bay number for the target enclosure.
OA firmware version a.bb is not supported
Update the firmware on the target enclosure.
Unable to communicate with Onboard
Administrator. Please confirm validity of the OA IP
address and user credentials.
Confirm the validity of the OA IP address and user
credentials.
Specified Onboard Administrator is not primary
Specify the OA IP address of the primary OA in the target
enclosure.
Unable to get enclosure VC mode information
Log into VC Manager GUI and resolve any errors with VC
Manager. Reset the OA to factory defaults, and then log
into the VC Manager GUI.
Initialization process failed. Firmware update
cannot continue.
Check update requirements, and then try the update again.