HP Insight Vulnerability and Patch Manager software 6.0 User Guide HP Part Number: 579547-001 Published: January 2010, First Edition
Table of Contents
1 Introduction...............................................................................................6
Vulnerability and Patch Manager features...................................................................................................6
Service name changes.............................................................................................................................7
2 Using Vulnerability and Patch Manager.........................................................9
Prerequisites...........................................................................................................................................9
Accessing Vulnerability and Patch Manager...............................................................................................9
Using the interface..................................................................................................................................9
Acquiring updates.................................................................................................................................10
Scanning for vulnerabilities....................................................................................................................11
Deploying patches................................................................................................................................12
Reviewing Vulnerability and Patch Manager events....................................................................................12
Scan events.....................................................................................................................................12
Patch events....................................................................................................................................13
Acquisition events............................................................................................................................14
Miscellaneous events........................................................................................................................14
Using the Change VPM Credentials Utility................................................................................................15
3 Backing up and restoring Vulnerability and Patch Manager............................16
Backing up components.........................................................................................................................16
Restoring components ...........................................................................................................................16
Reinstalling Vulnerability and Patch Manager to a new host........................................................................16
4 Uninstalling Vulnerability and Patch Manager..............................................17
Remaining Vulnerability and Patch Manager files......................................................................................17
Reinstalling Vulnerability and Patch Manager ...........................................................................................18
5 Troubleshooting........................................................................................19
Uninstalling Vulnerability and Patch Manager...........................................................................................19
Remaining Vulnerability and Patch Manager files.................................................................................20
Reinstalling Vulnerability and Patch Manager......................................................................................20
Vulnerability scans................................................................................................................................20
Vulnerability and Patch Manager cannot access target systems..............................................................20
Windows..................................................................................................................................20
Windows XP..............................................................................................................................20
Linux target systems.....................................................................................................................21
Scan reports cannot be viewed..........................................................................................................21
A scan was submitted but never started..............................................................................................21
Scan results are inaccurate because of overlapping tasks.................................................................21
Current patch information is not displayed in scan reports................................................................21
Patches................................................................................................................................................21
Patches fail to download with a timeout error ......................................................................................21
VPM Patch Agent installation fails.......................................................................................................22
A patch acquisition was started, but no patches are visible...................................................................22
HTTP 300 errors received during patch acquisition...............................................................................22
Patches appear in a scan report but are not successfully deployed..........................................................23
Check for missing patches.................................................................................................................23
Validating VPM Patch Agent installation..............................................................................................23
Patch installation status reports are not current or do not match information that appears in scan reports......23
Other tools report that a Windows system is patched, but Vulnerability and Patch Manager reports patches
needed..........................................................................................................................................23
Patch source for vendor patches is Microsoft or Red Hat...................................................................23
Multiple events listed in Systems Insight Manager for patch deployments............................................24
STAT Scanner update error listed in the Systems Insight Manager event log........................................24
Radia internal error listed in the Systems Insight Manager event log...................................................24
“Abuse of Service” error occurs when attempting to acquire Red Hat patches.....................................24
Validate Installed Patches event does not complete ..............................................................................24
Table of Contents 3