Frequently Asked Questions

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HP Wi-Fi Direct Mobile Mouse – Frequently Asked Questions

System Requirements

Question: Will the HP Wi-Fi Mobile Mouse work on operating systems other than Windows 7 (in older

versions of Windows, Linux, etc)?

Answer: No, the Wi-Fi mouse requires the “SoftAP” feature built into Windows 7 to work, so older

versions of Windows (XP, Vista, etc) or non-Windows environments are not supported.

Question: Why does my HP Wi-Fi Mobile Mouse not work with my “HP QuickWeb” feature?

Answer: The HP QuickWeb function runs in a Linux environment (not Windows). Currently the HP Wi-Fi

Mobile Mouse does not support Linux.

Paring the HP Wi-Fi Mobile Mouse

Question: Do I need to install software in order to use my HP Wi-Fi Mobile Mouse?

Answer: Yes, in order for the PC and mouse to communicate over 802.11 wireless, the PC and mouse

must be “paired” together. In order to pair the mouse, you must first install the included software. At

the end of the software installation, your PC will lead you through the pairing process automatically. If

you need to pair the mouse after the software installation, click the “Pairing Wizard” button on the

mouse control center (click “Configure” on the first control center screen).

Wi-Fi Adapters

Question: What does it mean when it says that I need to have a “Windows 7 certified Wi-Fi Adapter”?

Answer: Some older Wi-Fi adapters came out before Windows 7, and may not properly support the

“SoftAP” function in Windows 7 (SoftAP is a software module built into Windows 7). If the Wi-Fi adapter

is not certified for use in Windows 7, it may not properly support SoftAP, which can then cause

problems when pairing with the HP Wi-Fi Mobile Mouse. Please make sure that your Wi-Fi adapter is

designed and certified for use in Windows 7.

Summary of content (7 pages)

PAGE 1
HP Wi-Fi Direct Mobile Mouse – Frequently Asked Questions System Requirements Question: Will the HP Wi-Fi Mobile Mouse work on operating systems other than Windows 7 (in older versions of Windows, Linux, etc)? Answer: No, the Wi-Fi mouse requires the “SoftAP” feature built into Windows 7 to work, so older versions of Windows (XP, Vista, etc) or non-Windows environments are not supported.
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Wi-Fi Drivers Question: How do I know if I have the latest Wi-Fi adapter drivers? Answer: You have to go check to see if there are any updated drivers.
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4) Look up the Wi-Fi manufacturer from Device Manager, and based on that look at the Wi-Fi manufacturer’s website for updated drivers (this is not the preferred method to look for drivers). Question: I have a Ralink RT2860 Wi-Fi Adapter (VEN_1814 & DEV_3092), and my mouse is having problems pairing, or keeps disconnecting. Answer: Make sure that you install the latest drivers, please check your PC manufacturer’s website for updated drivers (see topic above about looking for updated drivers).
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Problems/Troubleshooting Question: After I installed the HP Wi-Fi Mobile Mouse software, my Internet Explorer takes a long time to view a webpage (after first booting, or after waking the PC up from a sleep mode). Answer: There was an interaction issue between Internet Explorer and SoftAP (both Microsoft components). A workaround for this issue is in the latest version of the HP Wi-Fi Mobile Mouse (released November 2011).
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Restart the PC once this Symantec rule is applied to the server, and the mouse should then work normally (Note: The user will have to manually go through the Wi-Fi Mouse pairing process after the PC is rebooted). HP has worked with Symantec to automatically correct this issue in the next update of Symantec Endpoint Protection, but this is not slated to be released until Q1 2012. Question: The pairing wizard gives me an error “Unable to communicate with the Wi-Fi Adapter” or “SoftAP not available”.
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Mouse, the mouse would not be sleeping because it would have been moving to perform the shutdown.) If the PC has an Atheros AR9285 Wi-Fi adapter, we have seen cases where the mouse does not reconnect after a PC restart. With older Atheros drivers (version 8.0.0.238), this problem does not seem to exist. However, newer drivers such as version 9.0.0.173 do exhibit the problem. HP is currently working with Atheros on a fix for this issue.
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SoftAP and ad hoc networking are mutually exclusive on the same physical adapter. If SoftAP is running on the AP adapter and a user or application starts ad hoc networking on the STA adapter, SoftAP will be shut down. If ad hoc networking is running on the STA adapter, an attempt to start SoftAP on the AP adapter will fail. http://msdn.microsoft.com/en-us/library/dd815243(v=vs.85).aspx Question: I have already paired my HP Wi-Fi Mobile Mouse to a PC, and I want to pair it with another PC.