5.5 HP StorageWorks X9720 Network Storage System Administrator Guide (AW549-96026, March 2011)

operations. If, however, the network connection between a client and the management console is not
active, the client cannot receive the updated map, resulting in client I/O errors.
To fix the problem, restore the network connection between the clients and the management console.
Windows X9000 clients
Logged in but getting a “Permission Denied” message
The X9000 client cannot access the Active Directory server because the domain name was not
specified. Reconfigure the Active Directory settings, specifying the domain name (see the HP
StorageWorks X9000 File Serving Software Installation Guide for more information.).
Verify button in the Active Directory Settings tab does not work
This issue has the same cause as the above issue.
Mounted drive does not appear in Windows Explorer
To make a drive appear in Explorer, after mounting it, log off and then log back on, or reboot the
machine. You can also open a DOS command window and access the drive manually.
Mounted drive not visible when using Terminal Server
Refresh the browser's view of the system by logging off and then logging back on.
X9000 client auto-startup interferes with debugging
The X9000 client is set to start automatically, which can interfere with debugging a Windows X9000
client problem. To prevent this, reboot the machine in safe mode and change the Windows X9000
client service mode to manual, which enables you to reboot without starting the client.
1. Open the Services control manager (Control Panel > Administrative Tools > Services).
2. Right-click IBRIX Client Services and select Properties.
3. Change the startup type to Manual, and then click OK.
4. Debug the client problem. When finished, switch the Windows X9000 client service back to
automatic startup at boot time by repeating these steps and changing the startup type to Automatic.
X9000 RPC call to host failed
In /var/log/messages on a file serving node (segment server), you may see messages such as:
ibr_process_status(): Err: RPC call to host=wodao6 failed, error=-651,
func=IDE_FSYNC_prepacked
If you see these messages persistently, contact HP Services as soon as possible. The messages could
indicate possible data loss and can cause I/O errors for applications that access X9000 file systems.
Degrade server blade/Power PIC
After a server blade or motherboard replacement, Insight Manager display on the blade chassis may
show an error message indicating that the power PIC module has outdated or incompatible firmware.
If this occurs, you can update the PIC firmware as follows:
Troubleshooting124