5.5 HP StorageWorks X9720 Network Storage System Administrator Guide (AW549-96026, March 2011)

Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery might be offered at an additional charge, where geography
permits. If assistance is required, you can call the HP Technical Support Center, and a technician will
help you over the telephone. The materials shipped with a replacement CSR part specify whether a
defective part must be returned to HP. In cases where it is required to return the defective part to HP,
you must ship the defective part back to HP within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping
material. Failure to return the defective part could result in HP billing you for the replacement. With
a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier
to be used.
For more information about HP's Customer Self Repair program, contact your local service provider.
For the North American program, go to http://www.hp.com/go/selfrepair.
Determining when to replace a component
The tools described under “Useful utilities and processes” on page 112 can help you determine when
to replace a component.
IMPORTANT:
Replace components when replacement is indicated to avoid undesirable operating consequences.
Hot-pluggable and non-hot-pluggable components
Before removing any serviceable part, determine whether the part is hot-pluggable or non-hot-pluggable.
• If the component is hot-pluggable, a power shutdown of the device is not required for replacement
of the part.
• If the component is not hot-pluggable, the device must be powered down.
Returning the defective component
In the materials shipped with a CSR component, HP specifies whether the defective component must
be returned to HP. In cases where it is required, you must ship the defective part back to HP within a
defined period of time, normally five business days. The defective part must be returned with the
associated documentation in the provided shipping material. Failure to return the defective part could
result in HP billing you for the replacement. With a CSR, HP will pay all shipping and part return
costs and determine the courier/carrier to be used.
Parts-only warranty service
Your HP Limited Warranty could include a parts-only warranty service. Under the terms of parts-only
warranty service, HP provides replacement parts, free of charge.
For parts-only warranty service, CSR part replacement is mandatory. If you request HP to replace
these parts for you, you are charged for the travel and labor costs of this service.
Replacing components in the X9720 Network Storage System132