5.5 HP StorageWorks X9720 Network Storage System Administrator Guide (AW549-96026, March 2011)

12 Upgrading the X9000 Software ....................................................... 81
Automatic upgrades .................................................................................................................. 81
Manual upgrades ..................................................................................................................... 82
Standard upgrade for clusters with a dedicated Management Server machine or blade ............... 83
Standard online upgrade .............................................................................................. 83
Standard offline upgrade .............................................................................................. 85
Agile upgrade for clusters with an agile management console configuration .............................. 87
Agile online upgrade ................................................................................................... 87
Agile offline upgrade ................................................................................................... 91
Upgrading Linux X9000 clients ................................................................................................... 94
Upgrading Windows X9000 clients ............................................................................................ 95
Troubleshooting upgrade issues .................................................................................................. 95
13 Licensing ....................................................................................... 97
Viewing license terms ................................................................................................................ 97
Retrieving a license key .............................................................................................................. 97
Using AutoPass to retrieve and install permanent license keys .......................................................... 97
14 Upgrading the X9720 Network Storage System hardware ................... 99
Adding new server blades ......................................................................................................... 99
Adding capacity blocks ........................................................................................................... 100
Removing server blades ........................................................................................................... 101
Removing capacity blocks ........................................................................................................ 101
15 Upgrading firmware ..................................................................... 103
Firmware update summary ....................................................................................................... 103
Locating firmware ................................................................................................................... 104
Upgrading Onboard Administrator ........................................................................................... 104
Upgrading all Virtual Connect modules ..................................................................................... 105
Upgrading X9700c controller firmware ...................................................................................... 106
Upgrading X9700cx I/O module and disk drive firmware ............................................................ 106
Upgrading SAS switch module firmware .................................................................................... 107
16 Troubleshooting ........................................................................... 109
Managing support tickets ......................................................................................................... 109
Creating, viewing, and deleting support tickets ..................................................................... 109
Support ticket states .......................................................................................................... 110
Updating the ticket database when nodes are added or removed ........................................... 110
Configuring the support ticket feature .................................................................................. 110
Configuring shared ssh keys .............................................................................................. 111
General troubleshooting steps .................................................................................................. 111
Escalating issues ..................................................................................................................... 111
Useful utilities and processes .................................................................................................... 112
Accessing the Onboard Administrator (OA) through the network ............................................ 112
Access the OA Web-based administration interface ....................................................... 112
Accessing the Onboard Administrator (OA) through the serial port ......................................... 112
Accessing the Onboard Administrator (OA) via service port ................................................... 113
Using hpacucli – Array Configuration Utility (ACU) ............................................................... 113
The exds_stdiag utility ....................................................................................................... 113
Syntax ...................................................................................................................... 113
Network testing tools ........................................................................................................ 114
exds_netdiag ............................................................................................................ 114
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