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6.5 HP StoreAll 8200/9300 Storage Administrator Guide

ManualsBrandsHP ManualsStorageHP X9320 10GbE 21.6TB Network Storage System
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11 Troubleshooting
Collecting information for HP Support with the IbrixCollect
Data Collection is a log collection utility that allows you collect relevant information for diagnosis
by HP Support when system issues occur. The collection can be triggered manually using the GUI
or CLI (using the ibrix_collect command), or automatically during a system crash. Data Collection
gathers the following information:
• Specific operating system and StoreAll command results and logs
• Crash digester results
• Summary of collected logs including error/exception/failure messages
• Collection of information from StoreVirtual and MSA/P2000 storage connected to the cluster
NOTE: When the cluster is upgraded from a StoreAll software version earlier than 6.0, the
support tickets collected using the ibrix_supportticket command will be deleted. Before
performing the upgrade, download a copy of the archive files (.tgz) from the /admin/platform/
diag/supporttickets directory.
Viewing the status of data collection
To view the status of data collection:
1. Select Cluster Configuration from the Navigator panel.
2. From the Cluster Configuration panel, select Diagnostic Logs, and then select Data Collection.
The following information about data collection is displayed:
• Name: The file name assigned to the data collection.
• Description: Details about when the data collection occurred.
• State: The current state of the data collection. State values are Collecting, Collected,
Partially_Collected, Packaging, Deleting, Downloaded, or Failed.
• Type: The type of collection performed. Options are Slim or Comprehensive.
• Hosts: The servers from which data was collected.
• Date: The date and time when data was collected.
• Initiator: Identifies whether the data collection was initiated manually or automatically.
• Size: The size of the archive file collected.
Collecting logs
1. Select Cluster Configuration, expand Diagnostic Logs and then select Data Collection.
2. Click Collect.
114 Troubleshooting