6.5 HP StoreAll 8200/9300 Storage Administrator Guide

Deleting a routing table entry...................................................................................111
Deleting a network interface.........................................................................................112
Viewing network interface information................................................................................112
10 Licensing.............................................................................................113
Viewing license terms............................................................................................................113
Retrieving a license key.........................................................................................................113
Using AutoPass to retrieve and install permanent license keys......................................................113
11 Troubleshooting....................................................................................114
Collecting information for HP Support with the IbrixCollect.........................................................114
Viewing the status of data collection...................................................................................114
Collecting logs................................................................................................................114
Downloading the data collection (archive file)......................................................................116
Deleting logs...................................................................................................................117
Viewing the data collection configuration............................................................................117
Modifying data collection.................................................................................................117
Obtaining custom logging from ibrix_collect add-on scripts....................................................118
Creating an add-on script.............................................................................................119
Running an add-on script.............................................................................................120
Viewing the output from an add-on script........................................................................120
Viewing data collection information....................................................................................121
Adding/deleting commands or logs in the XML file..............................................................122
Viewing software version numbers..........................................................................................122
Troubleshooting specific issues................................................................................................122
Software services.............................................................................................................122
Failover..........................................................................................................................123
Windows StoreAll clients...................................................................................................123
Synchronizing information on file serving nodes and the configuration database...........................124
Troubleshooting an Express Query Manual Intervention Failure (MIF)...........................................124
12 Recovering a file serving node................................................................127
Obtaining the latest StoreAll software release...........................................................................127
Creating a bootable a DVD..............................................................................................127
Creating a bootable USB flash drive...................................................................................127
Creating a bootable USB flash drive on Linux..................................................................127
Creating a bootable USB flash drive on Windows...........................................................128
Performing the recovery.........................................................................................................131
Reconfiguring the bond.....................................................................................................134
Completing the restore on a file serving node...........................................................................138
Troubleshooting....................................................................................................................140
iLO remote console does not respond to keystrokes...............................................................140
The ibrix_auth command fails after a restore........................................................................140
13 Support and other resources...................................................................141
Contacting HP......................................................................................................................141
Related information...............................................................................................................141
Obtaining spare parts......................................................................................................142
HP websites....................................................................................................................142
Rack stability........................................................................................................................142
Product warranties................................................................................................................142
Subscription service..............................................................................................................142
14 Documentation feedback.......................................................................143
A Component diagrams for 9300 systems....................................................144
Front view of file serving node................................................................................................144
Rear view of file serving node................................................................................................144
6 Contents