6.0 HP X9320 Network Storage System Administrator Guide (AW542-96009, December 2011)

◦ Select the System Country Code
◦ Enter the appropriate Customer Contact and Site Information details
• Custom field settings for MSA Storage Management Utility
Configure SNMP settings on the MSA Storage Management Utility. section. (For more
information, see “Configuring SNMP event notification in SMU” in the 2300 Modular Smart
Array Reference Guide This document is available at http://www.hp.com/support/manuals.
On the Manuals page, select storage >Disk Storage Systems > MSA Disk Arrays >HP 2000sa
G2 Modular Smart Array or HP P2000 G3 MSA Array Systems.)
A Modular Storage Array (MSA) unit should be discovered with its IP address. Once discovered,
locate the Entitlement Information section of the Contract and Warranty Information page and
update the following:
◦ Enter X9000 as the Custom Delivery ID
◦ Select the System Country Code
◦ Enter the appropriate Customer Contact and Site Information details
Test the configuration
To determine whether the traps are working properly, send a generic test trap with the following
command:
nmptrap -v1 -c public <CMS IP> .1.3.6.1.4.1.232 <Managed System IP> 6 11003 1234 .1.3.6.1.2.1.1.5.0
s test .1.3.6.1.4.1.232.11.2.11.1.0 i 0 .1.3.6.1.4.1.232.11.2.8.1.0 s "X9000 remote support testing"
For example, if the the CMS IP address is 10.2.2.2 and the X9000 node is 10.2.2.10, enter the
following:
snmptrap -v1 -c public 10.2.2.2 .1.3.6.1.4.1.232 10.2.2.10 6 11003 1234 .1.3.6.1.2.1.1.5.0
s test .1.3.6.1.4.1.232.11.2.11.1.0 i 0 .1.3.6.1.4.1.232.11.2.8.1.0 s "X9000 remote support testing"
For IRSS, replace the CMS IP address with the IP address of the IRSS server.
Troubleshooting Insight Remote Support
Following are tips for troubleshooting Insight Remote Support:
• If a discovered device is reported as unknown on CMS, run the following command on the
file serving node to determine whether the Insight Remote Support services are running:
# service snmpd status
# service hpsmhd status
# service hp-snmp-agents status
If the services are not running, start them:
# service snmpd start
# service hpsmhd start
# service hp-snmp-agents start
• If nodes are configured and the system is discovered properly but alerts are not reaching the
CMS, verify that a trapif entry exists in the cma.conf configuration file on the file serving
nodes. See “Configure SNMP on the file serving nodes” (page 21) for more information.
Configuring HP Insight Remote Support on X9000 systems 23