5.6.1 HP X9000 Series Release Notes (TA768-96053, September 2011)

Configuring HP Insight Remote Support

Prerequisites

The required components for supporting X9000 systems are preinstalled on the file serving nodes.

You will need to install HP Insight Remote Support on a separate Windows system. The CMS has two

versions:

• Insight Remote Support Standard (IRSS). This version provides basic remote monitoring,

notification/advisories and service dispatch.

• Insight Remote Support Advanced (IRSA). This version is integrated with HP Systems Insight

Manager (SIM), which must also be installed. It provides comprehensive remote monitoring,

notification/advisories, dispatch, and proactive service support. IRSA and HP SIM together are

referred to as the CMS.

The following versions of the software are supported.

Supported versionsSoftware

6.2 or higherHP SIM

A.05.50 or higherIRSA

A.05.50 or higherIRSS

For product descriptions and information about downloading the software, see the HP Insight Remote

Support Software web page:

http://www.hp.com/go/insightremotesupport

For information about HP SIM, see the following page:

http://www.hp.com/products/systeminsightmanager

For IRSA documentation, see the following page:

http://www.hp.com/go/insightremoteadvanced-docs

For IRSS documentation, see the following page:

http://www.hp.com/go/insightremotestandard-docs

Limitations

Note the following:

• For X9000 systems, the HP Insight Remote Support implementation is limited to hardware events.

• The MDS600 storage device on X9720 systems is not supported for HP Insight Remote Support.

• Some manual configurations require that the X9320 and X9300 nodes be recognized as a X9000

solution. They are described under “Configure Entitlements” (page 9).

Configuring X9000 systems for Insight Remote Support

To enable X9000 systems for remote support, complete the following steps:

1. Configure SNMP on the file serving nodes.

2. Start or restart Insight Remote Support services.

3. Discover nodes on HP SIM or IRSS.

4. Configure Entitlements.

5. Test the configuration.

The following sections describe each step in detail.

Configuring HP Insight Remote Support 7