HP Storage Platform Storage Provisioning Tool for StoreAll User Guide

5 Troubleshooting
StoreAll 9730 provisioning failures
hpsp_spt –ap operation failed with ERROR: 0x4526: Failed to retrieve drive(s)
information
DAN API returned stale drive objects with getUnpooledDrives() API.
Suggested action
1. Run the following commands:
a. ccu cli controller local set defaults
b. ccu cli controller local y
2. Power down the other node.
3. Reboot the current node.
4. Power up the other node.
5. Retry the hpsp_spt --ap operation
hpsp_spt –vs operation throws Exception in thread "main"
java.lang.ArrayIndexOutOfBoundsException: 1 at
com.hp.usd.cmp.storage.back.CmpEnclosureGroupList.getCmpEnclosure(CmpEnclosureGroupList.java:140)
The controller firmware is not compatible with the hpsp_spt version.
Suggested action
1. Upgrade the hpsp_spt firmware to the latest version.
2. Retry the hpsp_spt operation.
ERROR:0x4724: Drive configuration does not meet known/desired configuration
None of the storage profiles match the drive type detected in the system.
Suggested action
1. Check the XML profiles under the directory:
/etc/opt/hp/platform/profiles/storage/
2. If there are no profiles matching the drive type, then copy the profiles matching the drive type
and desired storage layout type from the directory:
/opt/hp/platform/spt/etc/
3. Retry the hpsp_spt operation.
ERROR: 0x4725 Failed to locate storage enclosure(s)
One or more storage enclosures are not detected by the controller.
Suggested action
1. Make sure all the SAS cables are connected and the zoning is properly done.
2. Retry the hpsp_spt operation.
The two drawers within the MDS600 tanker have different serial numbers.
Suggested action
1. Run the hpsp_spt -le command.
2. Check the serial number for both enclosure drawers.
42 Troubleshooting