5.6.4 HP StoreAll Storage Release Notes (AW549-96075, June 2013)

• A race condition caused the system to fail with the error [exception RIP:

j_verifyThread+448] - corrupted pJournal->q_verify queue.

• A lock condition caused corruption in the management console database.

• The system failed with the error lwiod segfault in IbfsFreeSetAllocationContext.

Configuring HP Insight Remote Support

Prerequisites

The required components for supporting StoreAll systems are preinstalled on the file serving nodes.

You will need to install HP Insight Remote Support on a separate Windows system. The CMS has two

versions:

• Insight Remote Support Standard (IRSS). This version provides basic remote monitoring,

notification/advisories and service dispatch.

• Insight Remote Support Advanced (IRSA). This version is integrated with HP Systems Insight

Manager (SIM), which must also be installed. It provides comprehensive remote monitoring,

notification/advisories, dispatch, and proactive service support. IRSA and HP SIM together are

referred to as the CMS.

The following versions of the software are supported.

Supported versionsSoftware

6.2 or higherHP SIM

A.05.50 or higherIRSA

A.05.50 or higherIRSS

For product descriptions and information about downloading the software, see the HP Insight Remote

Support Software web page:

http://www.hp.com/go/insightremotesupport

For information about HP SIM, see the following page:

http://www.hp.com/products/systeminsightmanager

For IRSA documentation, see the following page:

http://www.hp.com/go/insightremoteadvanced-docs

For IRSS documentation, see the following page:

http://www.hp.com/go/insightremotestandard-docs

Limitations

Note the following:

• For StoreAll systems, the HP Insight Remote Support implementation is limited to hardware events.

• The MDS600 storage device on X9720 systems is not supported for HP Insight Remote Support.

• Some manual configurations require that the 9320 and 9300 nodes be recognized as a X9000

solution. They are described under “Configure Entitlements” (page 12).

Configuring X9000 systems for Insight Remote Support

To enable StoreAll systems for remote support, complete the following steps:

1. Configure SNMP on the file serving nodes.

2. Start or restart Insight Remote Support services.

3. Discover nodes on HP SIM or IRSS.

10 Configuring HP Insight Remote Support