5.6.4 HP StoreAll Storage Release Notes (AW549-96075, June 2013)

◦ Select the System Country Code
◦ Enter the appropriate Customer Contact and Site Information details
• Custom field settings for MSA Storage Management Utility
Configure SNMP settings on the MSA Storage Management Utility. section. (For more information,
see “Configuring SNMP event notification in SMU” in the HP 2300 Modular Smart Array Reference
Guide This document is available at http://www.hp.com/support/manuals. On the Manuals
page, select storage >Disk Storage Systems > MSA Disk Arrays >HP S 2000sa G2 Modular Smart
Array or HP P2000 G3 MSA Array Systems.)
Refer to the HP StorageWorks 2xxx Modular Smart Array Reference Guide for other MSA versions.
A Modular Storage Array (MSA) unit should be discovered with its IP address. Once discovered,
locate the Entitlement Information section of the Contract and Warranty Information page and
update the following:
◦ Enter X9000 as the Custom Delivery ID
◦ Select the System Country Code
◦ Enter the appropriate Customer Contact and Site Information details
NOTE: For storage support on 9300 systems, do not set the Custom Delivery ID. (The MSA is an
exception; the Custom Delivery ID is set as previously described.)
Test the configuration
To determine whether the traps are working properly, send a generic test trap with the following
command:
snmptrap -v1 -c public <CMS IP> .1.3.6.1.4.1.232 <Managed System IP> 6 11003 1234 .1.3.6.1.2.1.1.5.0
s test .1.3.6.1.4.1.232.11.2.11.1.0 i 0 .1.3.6.1.4.1.232.11.2.8.1.0 s "X9000 remote support testing"
For example, if the CMS IP address is 10.2.2.2 and the X9000 node is 10.2.2.10, enter the following:
snmptrap -v1 -c public 10.2.2.2 .1.3.6.1.4.1.232 10.2.2.10 6 11003 1234 .1.3.6.1.2.1.1.5.0
s test .1.3.6.1.4.1.232.11.2.11.1.0 i 0 .1.3.6.1.4.1.232.11.2.8.1.0 s "X9000 remote support testing"
For IRSS, replace the CMS IP address with the IP address of the IRSS server.
Troubleshooting Insight Remote Support
Following are tips for troubleshooting Insight Remote Support:
• If a discovered device is reported as unknown on CMS/IRSS, run the following command on the
file serving node to determine whether the Insight Remote Support services are running:
# service snmpd status
# service hpsmhd status
# service hp-snmp-agents status
If the services are not running, start them:
# service snmpd start
# service hpsmhd start
# service hp-snmp-agents start
• If nodes are configured and the system is discovered properly but alerts are not reaching the
CMS/IRSS, verify that a trapif entry exists in the cma.conf configuration file on the file serving
nodes. See “Configure SNMP on the file serving nodes” (page 11) for more information.
Workarounds
Following are workarounds for product situations that may occur:
Workarounds 13