6.5 HP StoreAll OS User Guide

• Create an SSL certificate. When using basic authentication to access WebDAV-enabled HTTP
shares, SSL-based access is mandatory.
• Verify that the hostname in the certificate matches the Vhost name.
When creating a certificate, the hostname should match the Vhost name or the domain name
issued when mapping a network drive or opening the file directly using the URL such as https://
storage.hp.com/share/foo.docx.
• Ensure that the WebDAV URL includes the port number associated with the Vhost.
• Consider the assigned IP address when mapping a network drive on Windows.
When mapping a network drive in Windows, if the IP address assigned to the Vhost is similar
to the format 10.2.4.200, there should be a corresponding entry in the Windows hosts file.
Instead of using the IP address in the mapping, use the name specified in the hosts file. For
example, 10.2.4.200 can be mapped as srv1vhost1, and you can issue the URL https://
srv1vhost1/share when mapping the network drive.
• Unlock locked files.
Use the command BitKinex to unlock locked files if the files do not unlock before closing
the application.
• Remove zero byte files created by Microsoft Excel.
Microsoft Excel creates 0 byte files on the WebDAV shares. For example, after editing the
file foo.xlsx and saving it more than once, a file such as ~$foo.xlsx is created with 0
bytes in size. Delete this file using a tool such as BitKinex, or remove the file on the file system.
For example, if the file system is mounted at /ifs1 and the share directory is /ifs1/dir1,
remove the file /ifs1/dir1/~$foo.xlsx.
• Use the correct URL path when mapping WebDAV shares on Windows 2003.
When mapping WebDAV shares on Windows 2003, the URL should not end with a trailing
slash (/). For example, http://storage.hp.com/share can be mapped, but http://
storage.hp.com/ cannot be mapped. Also, you cannot map https:// because of
limitations with Windows 2003.
• Delete read-only files through Windows Explorer.
If you map a network drive for a share that includes files designated as read-only on the server,
and you then attempt to delete one of those files, the file appears to be deleted. However,
when you refresh the folder (using the REFRESH command), the folder containing the deleted
file in Windows Explorer reappears. This behavior is expected in Windows Explorer.
NOTE:
• Symbolic links are not implemented in the current WebDAV implementation (Apache’s mod-dav
module).
• After mapping a network drive of a WebDAV share on Windows, Windows Explorer reports
an incorrect folder size or available free space on the WebDAV share.
Troubleshooting HTTP
After upgrading the StoreAll software, the HTTP WebDAV share might be
inaccessible or display a permission error when trying to write to a share
During the StoreAll software upgrade, the active connection to the WebDAV share might be lost
and cause share access issues. The share will be inaccessible while node failover is occurring. If
you still experience share access issues after the upgrade, remount the WebDAV share on the
Windows client machine:
200 Using HTTP