6.0 HP X9720 Network Storage System Administrator Guide (AW549-96034, December 2011)

15 Troubleshooting
Collecting information for HP Support with Ibrix Collect
Ibrix Collect is an enhancement to the log collection utility that already exists in X9000 (Support
Ticket). If system issues occur, you can collect relevant information for diagnosis by HP Support.
The collection can be triggered manually using the GUI or CLI, or automatically during a system
crash. Ibrix Collect gathers the following information:
• Specific operating system and X9000 command results and logs
• Crash digester results
• Summary of collected logs including error/exception/failure messages
• Collection of information from LHN and MSA storage connected to the cluster
NOTE: When the cluster is upgraded from an X9000 software version earlier than 6.0, the
support tickets collected using the ibrix_supportticket command will be deleted. Before
performing the upgrade, download a copy of the archive files (.tgz) from the /admin/platform/
diag/supporttickets directory.
Collecting logs
To collect logs and command results using the X9000 Management Console GUI:
1. Select Cluster Configuration, and then select Data Collection.
2. Click Collect.
3. The data will be stored locally on each node in a compressed archive file
<nodename>_<filename>_<timestamp>.tgz under /local/ibrixcollect.
Enter the name of the zip file that contains the collected data. The default location to store this
zip file is located on the active management console node at /local/ibrixcollect/
archive.
Collecting information for HP Support with Ibrix Collect 107