6.0 HP X9720 Network Storage System Administrator Guide (AW549-96034, December 2011)

c. Under Email Settings, enable or disable sending cluster configuration by email by checking
or unchecking the appropriate box.
d. Fill in the remaining required fields for the cluster configuration and click Okay.
To set up email settings to send cluster configurations using the CLI, use the following command:
ibrix_collect –C –m <Yes\No> [–s <SMTP_server>] [–f <From>] [–t <To>]
NOTE: More than one email ID can be specified for -t option, separated by a semicolon.
The “From” and “To” command for this SMTP server are Ibrix Collect specific.
Viewing data collection information
To view data collection history from the CLI, use the following command:
ibrix_collect –l
To view data collection details such as date (of creation), size, description, state and initiator, use
the following command:
ibrix_collect –v –n <Name>
Viewing data collection configuration information
To view data collection configuration information, use the following command:
ibrix_collect –i
Adding/deleting commands or logs in the XML file
To add or change the logs that are collected or commands that are executed during data collection,
you can modify the Ibrix Collect xml files that are stored in the directory /usr/local/ibrix/
ibrixcollect.
The /usr/local/ibrix/ibrixcollect commands executed and the logs collected during
data collection are maintained in the following files under /usr/local/ibrix/ibrixcollect
directory:
• fm_summary.xml – Commands pertaining to the management console node
• ss_summary.xml – Commands pertaining to the file serving node
• common_summary.xml – Commands and logs common to both management console and
file serving nodes
NOTE: These xml files should be modified carefully. Any missing tags during modification might
cause Ibrix Collect to not work properly.
General troubleshooting steps
1. Run the exds_stdiag storage diagnostic utility.
2. Evaluate the results.
3. To report a problem to HP Support, see Escalating issues.
Escalating issues
The X9720 Network Storage System escalate tool produces a report on the state of the system.
When you report a problem to HP technical support, you will always be asked for an escalate
report, so it saves time if you include the report up front.
Run the exds_escalate command as shown in the following example:
[root@glory1 ~]# exds_escalate
110 Troubleshooting