6.0 HP X9720 Network Storage System Administrator Guide (AW549-96034, December 2011)

Hot-pluggable and non-hot-pluggable components
Before removing any serviceable part, determine whether the part is hot-pluggable or
non-hot-pluggable.
• If the component is hot-pluggable, a power shutdown of the device is not required for
replacement of the part.
• If the component is not hot-pluggable, the device must be powered down.
Returning the defective component
In the materials shipped with a CSR component, HP specifies whether the defective component
must be returned to HP. In cases where it is required, you must ship the defective part back to HP
within a defined period of time, normally five business days. The defective part must be returned
with the associated documentation in the provided shipping material. Failure to return the defective
part could result in HP billing you for the replacement. With a CSR, HP will pay all shipping and
part return costs and determine the courier/carrier to be used.
Parts-only warranty service
Your HP Limited Warranty could include a parts-only warranty service. Under the terms of parts-only
warranty service, HP provides replacement parts, free of charge.
For parts-only warranty service, CSR part replacement is mandatory. If you request HP to replace
these parts for you, you are charged for the travel and labor costs of this service.
Required tools
The following tools might be necessary for some procedures:
• T-10 Torx screwdriver
• T-15 Torx screwdriver
• 4-mm flat-blade screwdriver
• Phillips screwdriver
Additional documentation
The information in this section pertains to the specifics of the X9720 Network Storage System. For
detailed component replacement instructions, see the following documentation at http://
www.hp.com/support/manuals:
• c7000 blade enclosure
HP BladeSystem c7000 Enclosure Maintenance and Service Guide◦
◦ HP BladeSystem c-Class Enclosure Troubleshooting Guide
• Server blades
◦ HP ProLiant BL460c Server Blade Maintenance and Service Guide
• X9700c
HP ExDS9100c/X9720 Storage System Controller Cache Module Customer Self Repair
Instructions
◦
◦ HP ExDS9100c/X9720 Storage System Controller Battery Customer Self Repair Instructions
◦ HP ExDS9100c/X9720 Storage System Controller Customer Self Repair Instructions
128 Replacing components in the X9720 Network Storage System