6.0 HP X9720 Network Storage System Administrator Guide (AW549-96034, December 2011)

NOTE: If you are using IRSS, see “Using the HP Insight Remote Support Configuration Wizard”
and “Editing Managed Systems to Complete Configuration” in the HP Insight Remote Support
Standard A.05.50 Hosting Device Configuration Guide.
If you are using IRSA, see "Using the Remote Support Setting Tab to Update Your Client and CMS
Information” and “Adding Individual Managed Systems” in the HP Insight Remote Support Advanced
A.05.50 Operations Guide.
• Custom field settings for X9720
Servers are discovered with their IP addresses. When a server is discovered, edit the system
properties on the HP Systems Insight Manager. Locate the Entitlement Information section on
the Contract and Warranty Information page and update the following:
◦ Enter X9000 as the Custom Delivery ID
◦ Select the System Country Code
◦ Enter the appropriate Customer Contact and Site Information details
• Custom field settings for X9720 Onboard Administrator
The Onboard Administrator (OA) is discovered with OA IP addresses. When the OA is
discovered, edit the system properties on the HP Systems Insight Manager. Locate the Entitlement
Information section of the Contract and Warranty Information page and update the following:
◦ Enter the X9000 enclosure product number as the Customer-Entered product number
◦ Enter X9000 as the Custom Delivery ID
◦ Select the System Country Code
◦ Enter the appropriate Customer Contact and Site Information details
Test the configuration
To determine whether the traps are working properly, send a generic test trap with the following
command:
nmptrap -v1 -c public <CMS IP> .1.3.6.1.4.1.232 <Managed System IP> 6 11003 1234 .1.3.6.1.2.1.1.5.0
s test .1.3.6.1.4.1.232.11.2.11.1.0 i 0 .1.3.6.1.4.1.232.11.2.8.1.0 s "X9000 remote support testing"
For example, if the the CMS IP address is 10.2.2.2 and the X9000 node is 10.2.2.10, enter the
following:
snmptrap -v1 -c public 10.2.2.2 .1.3.6.1.4.1.232 10.2.2.10 6 11003 1234 .1.3.6.1.2.1.1.5.0
s test .1.3.6.1.4.1.232.11.2.11.1.0 i 0 .1.3.6.1.4.1.232.11.2.8.1.0 s "X9000 remote support testing"
For IRSS, replace the CMS IP address with the IP address of the IRSS server.
Troubleshooting Insight Remote Support
Following are tips for troubleshooting Insight Remote Support:
• If a discovered device is reported as unknown on CMS, run the following command on the
file serving node to determine whether the Insight Remote Support services are running:
# service snmpd status
# service hpsmhd status
# service hp-snmp-agents status
If the services are not running, start them:
# service snmpd start
# service hpsmhd start
# service hp-snmp-agents start
• If nodes are configured and the system is discovered properly but alerts are not reaching the
CMS, verify that a trapif entry exists in the cma.conf configuration file on the file serving
nodes. See “Configure SNMP on the file serving nodes” (page 22) for more information.
24 Getting started