6.0 HP X9720 Network Storage System Administrator Guide (AW549-96034, December 2011)

Adding/deleting commands or logs in the XML file..............................................................110
General troubleshooting steps................................................................................................110
Escalating issues...................................................................................................................110
Useful utilities and processes..................................................................................................111
Accessing the Onboard Administrator (OA) through the network............................................111
Access the OA Web-based administration interface.........................................................111
Accessing the Onboard Administrator (OA) through the serial port.........................................111
Accessing the Onboard Administrator (OA) via service port..................................................112
Using hpacucli – Array Configuration Utility (ACU)...............................................................112
The exds_stdiag utility......................................................................................................112
Syntax.......................................................................................................................112
Network testing tools........................................................................................................113
exds_netdiag..............................................................................................................113
Sample output........................................................................................................114
exds_netperf...............................................................................................................114
POST error messages............................................................................................................115
LUN layout..........................................................................................................................115
X9720 monitoring................................................................................................................115
Identifying failed I/O modules on an X9700cx chassis..............................................................116
Failure indications............................................................................................................116
Identifying the failed component........................................................................................116
Re-seating an X9700c controller........................................................................................120
Viewing software version numbers..........................................................................................120
Troubleshooting specific issues................................................................................................121
Software services.............................................................................................................121
Failover..........................................................................................................................121
Mode 1 or mode 6 bonding.............................................................................................121
X9000 RPC call to host failed............................................................................................122
Degrade server blade/Power PIC.......................................................................................122
ibrix_fs -c failed with "Bad magic number in super-block"......................................................122
LUN status is failed..........................................................................................................123
Apparent failure of HP P700m...........................................................................................123
X9700c enclosure front panel fault ID LED is amber..............................................................124
Spare disk drive not illuminated green when in use..............................................................124
Replacement disk drive LED is not illuminated green.............................................................124
X9700cx GSI LED is amber...............................................................................................124
X9700cx drive LEDs are amber after firmware is flashed.......................................................125
Configuring the Virtual Connect domain..................................................................................125
Synchronizing information on file serving nodes and the configuration database...........................126
16 Replacing components in the X9720 Network Storage System....................127
Customer replaceable components..........................................................................................127
Determining when to replace a component..............................................................................127
Hot-pluggable and non-hot-pluggable components....................................................................128
Returning the defective component..........................................................................................128
Parts-only warranty service.....................................................................................................128
Required tools......................................................................................................................128
Additional documentation......................................................................................................128
Replacing the c7000 blade enclosure and server blade parts.....................................................129
Replacing the blade enclosure...........................................................................................129
Replacing a server blade or system board of a server blade..................................................129
Replacing a server blade disk drive....................................................................................130
Replacing both disk drives.................................................................................................130
Replacing the Onboard Administrator (OA) module..............................................................130
Replacing the Ethernet Virtual Connect (VC) module (bay 1 or bay 2).....................................130
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