6.3 HP StoreAll Storage Installation Guide (TA768-96085, April 2013)

Troubleshooting steps:
• Try to ping the server. If you cannot reach the server, the network settings on the server may
have failed. This can be due to temporary connectivity conditions. Use the iLO to assign
network details such as the IP address and hostname, relaunch the wizard, and try to set the
HA pair again.
If the operation still fails, use the following command to set the HA pair:
ibrix_server -b -h SERVERNAME1,SERVERNAME2
• Network inconsistencies or an outage could cause the wizard to fail. Usually a network outage
lasts only a few minutes. Relaunch the wizard, go to the File Servers page, and click Next to
try to set HA pair again.
If the operation continues to fail, QR the system and retry the operation.
An HA backup server cannot be configured
Probable cause:
• No storage was detected.
• A backup candidate server was not listed.
Troubleshooting steps:
• If the backup candidate server is not listed on the screen, restart the listener on that server
using service ibrix_discovery restart, relaunch the wizard, and go to the File
Servers page.
• Run the ibrix_version –l command and check the StoreAll software version on the
backup server. If the version does not match the version on the active server, update the
StoreAll software and QR the system again.
• If the backup candidate server is listed but the Back-up not found error occurs, possibly
storage was not detected on either or both of the servers, or the storage was detected but it
did not match with the expected HA pair. If so, run the appropriate command on both servers:
9730 systems: ccu show controllers all
9300/9320 systems: multipath -ll
If the output matches on both servers, restart the discovery service:
service ibrix_discovery restart
Then relaunch the wizard and go to the File Servers page.
If the output does not match, the two servers are not considered to be an HA pair. Check the
storage settings and mapping to the controllers/servers.
If the HA pair detection fails after taking these actions, use the text-based installation method to
form the cluster.
A power source cannot be added
Probable cause:
• The iLO IP address is not reachable.
• The command timed out.
Troubleshooting steps:
• Use the following command to determine whether the iLO can be accessed:
ping <iLO address>
Troubleshooting the Getting Started Wizard 39