HP Storage Platform Firmware Management Tool for StoreAll User Guide

Suggested action

1. Retry the operation.

2. If this does not solve the problem, reboot the server (by following the server failover steps

given in the StoreAll Administrator Guide) and then retry the operation.

StoreAll 9320 storage components

Any storage components flash recommendation failed with Error: 0x1A2C

Error Message: Internal error - details: Shell channel closed while reading data with exit status:

<exit code>.

Error Message: Internal error - details: Invalid Response from MSA controller

Error Message: Internal error - details: Invalid response or time-out occurred while reading input

stream

This is a known issue when the P2000 Controller, in an ssh session channel, gets closed while

reading data for a command after some commands are successful.

Suggested action

1. Get the IP -address of the peer storage controller to the controller whose IP-address is

used for the flash operation that caused the failure.

b. Retry the operation by using the peer controller IP-address:

# hpsp_fmt –fr –c <component name> –ci <peer-controller-ip> -cu

2. If the operation still fails:

a. Log in to one of the controllers:

# ssh <user>@<controller-ip-address>

b. Restart the management controllers by using the command:

# restart mc both

c. Your SH connection to the controller will close. Wait till you can ping back the controller.

d. Retry the operation:

# hpsp_fmt –fr –c <component name> –ci <peer-controller-ip> -cu <username> -cp

Any Storage Components flash operation failed with Error: 0x1A2C

Error Message: Internal error - details: Shell channel closed while reading data with exit status:

<exit code>.

Error Message: Internal error - details: Invalid Response from MSA controller

Error Message: Internal error - details: Invalid response or time-out occurred while reading input

stream

This is a known issue when the P2000 Controller, in an ssh session channel, gets closed while

reading data for a command after some commands are successful.

Suggested action

1. Get the IP-address of the peer storage controller to the controller whose IP-address is used

for the flash operation that caused the above failure.

b. Retry the flash operation by using the peer controller IP-address:

# hpsp_fmt –f –c <component name> –ci <peer-controller-ip> -cu

2. If the flash operation still fails:

88 Troubleshooting