HP P9000 Command View Advanced Edition Suite Software 7.4.0-00 Administrator Guide (web) (TB581-96325, December 2012)

Table Of Contents
Operations to complete in advance
Logging in with Administrator permissions (for Windows) or as a root user (for UNIX)
To acquire maintenance information for a host managed by the Device Manager agent:
Execute the TIC command.
If the OS is Windows Server 2008, Windows Server 2008 R2 or Windows Server 2012, execute
the command in the command prompt window you activated as the administrator.
Related topics:
TIC command, page 262
Acquiring a thread dump of the HBase Storage Mgmt Common Service
(Windows)
To acquire a thread dump of HBase Storage Mgmt Common Service, create a file called dump, and
then restart HBase Storage Mgmt Common Service.
To acquire a thread dump of HBase Storage Mgmt Common Service:
1. In installation-folder-for-Common-Component\CC\web\containers\HiCommand,
create a file called dump.
2. Access the Windows Services window.
3. Stop the HBase Storage Mgmt Common Service.
4. From the Services window, start the HBase Storage Mgmt Common Service.
The javacorexxx.xxxx.txt file is output when using JDK bundled with P9000 Command View
AE Suite, or the HiCommand.log file is output when using Oracle JDK, to the following folder:
installation-folder-for-Common-Component\CC\web\containers\HiCommand
If you are using the Oracle JDK, the HiCommand.log file is overwritten each time it is output. We
recommend saving the file by using a different name after the file is output.
Acquiring a thread dump of the HCS Device Manager Web Service (Windows)
To acquire a thread dump of HCS Device Manager Web Service, create a file called dump, and then
restart HCS Device Manager Web Service.
To acquire a thread dump of HCS Device Manager Web Service:
1. In installation-folder-for-Common-Component\CC\web\containers\
DeviceManagerWebService, create a file called dump.
2. Access the Windows Services window.
3. Stop the HCS Device Manager Web Service.
4. From the Services window, start the HCS Device Manager Web Service.
The javacorexxx.xxxx.txt file is output when using JDK bundled with P9000 Command View
AE Suite, or the DeviceManagerWebService.log file is output when using Oracle JDK, to the
following folder:
Administrator Guide (Web Version) 295