HP P9000 Command View Advanced Edition Suite Software 7.4.0-00 Administrator Guide (web) (TB581-96325, December 2012)

Table Of Contents
javapath_setup command .................................................................................................. 261
TIC command .................................................................................................................. 262
12 Setting up Host Data Collector ....................................................... 265
Installing Host Data Collector ................................................................................................... 265
Prerequisites for installing Host Data Collector (Windows) ...................................................... 265
Installing Host Data Collector (Windows) ............................................................................. 266
Prerequisites for installing Host Data Collector (Solaris or Linux) .............................................. 267
Installing Host Data Collector (Solaris or Linux) ..................................................................... 267
Notes on using Host Data Collector computers in a cluster configuration .................................. 268
Registering a Host Data Collector computer on the management server ................................... 269
Specifying the Host Data Collector environment settings ............................................................... 270
Resident processes of the Host Data Collector ...................................................................... 270
Starting the Host Data Collector service ........................................................................ 271
Stopping the Host Data Collector service ...................................................................... 271
Starting the Host Data Collector Base service ................................................................. 272
Stopping the Host Data Collector Base service ............................................................... 272
Checking the operating status of the Host Data Collector Base service .............................. 273
Registering firewall exceptions for Host Data Collector ......................................................... 273
Registering an exception for the Host Data Collector service ............................................ 273
Registering an exception for the Host Data Collector Base service (for non-SSL
communication) ......................................................................................................... 274
Registering an exception for the Host Data Collector Base service (for SSL
communication) ......................................................................................................... 275
Changing the JDK used by Host Data Collector .................................................................... 276
Checking the Host Data Collector version ............................................................................ 276
Removing Host Data Collector .................................................................................................. 277
Removing Host Data Collector (Windows) ........................................................................... 277
Removing Host Data Collector (Solaris or Linux) .................................................................... 277
13 Troubleshooting ........................................................................... 279
Common problems and solutions .............................................................................................. 279
Problems and solutions in the management server ................................................................ 280
Problems and solutions in Device Manager ................................................................... 280
Problems and solutions in Tiered Storage Manager ........................................................ 282
Problems and solutions in the host ...................................................................................... 286
Maintenance information that must be collected if a failure occurs ................................................. 288
Acquiring maintenance information on the management server .............................................. 289
About acquiring maintenance information on a Host Data Collector computer .......................... 292
Acquiring maintenance information for a Host Data Collector computer that manages normal
hosts or virtual machines ............................................................................................ 292
Acquiring maintenance information for a Host Data Collector computer that manages
virtualization servers ................................................................................................... 293
Acquiring maintenance information on a host (for a host managed by Host Data Collector) ....... 294
Acquiring maintenance information on a host (for a host managed by Device Manager agent) ... 294
Acquiring a thread dump of the HBase Storage Mgmt Common Service (Windows) .................. 295
Acquiring a thread dump of the HCS Device Manager Web Service (Windows) ...................... 295
Acquiring a thread dump of the HBase Storage Mgmt Common Service (Linux) ........................ 296
Acquiring a thread dump of the HCS Device Manager Web Service (Linux) ............................. 296
Checking audit log data .......................................................................................................... 297
Message text in audit log data ........................................................................................... 300
Message text for Common Component processing ......................................................... 300
Message text for Device Manager server processing ...................................................... 300
Message text output when related products are started ................................................... 302
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