HP XP P9000 Command View Advanced Edition Suite Software 7.6.1-00 Administrator Guide (Web Version)

12 Setting up Host Data Collector ....................................................... 265
Installing Host Data Collector ................................................................................................... 265
Prerequisites for installing Host Data Collector ..................................................................... 265
Installing Host Data Collector (Windows) ............................................................................. 266
Installing Host Data Collector (Linux) ................................................................................... 267
Notes on using Host Data Collector .................................................................................... 268
Registering a Host Data Collector computer on the management server ................................... 269
Specifying the Host Data Collector environment settings ............................................................... 270
Resident processes of the Host Data Collector ...................................................................... 270
Starting the Host Data Collector service ........................................................................ 271
Stopping the Host Data Collector service ...................................................................... 271
Checking the operating status of the Host Data Collector service ...................................... 272
Registering firewall exceptions for Host Data Collector (Windows) ......................................... 272
Registering an exception for the Host Data Collector service (for non-SSL communication) .... 272
Registering an exception for the Host Data Collector service (for SSL communication) .......... 273
Changing the Java execution environment used by Host Data Collector ................................... 274
Specifying settings if the Host Data Collector machine has multiple IP addresses ....................... 275
Checking the Host Data Collector version ............................................................................ 275
Removing Host Data Collector .................................................................................................. 275
Removing Host Data Collector (Windows) ........................................................................... 275
Removing Host Data Collector (Linux) .................................................................................. 276
13 Troubleshooting ........................................................................... 277
Common problems and solutions .............................................................................................. 277
How to troubleshoot problems on the management server (Device Manager related) ................. 277
The user cannot log in to the Device Manager GUI ........................................................ 277
The services of Common Component or the Device Manager server cannot be started ........ 277
The Device Manager server cannot be accessed after starting up the management server or
P9000 Command View AE Suite product services .......................................................... 278
How to troubleshoot problems on the management server (Tiered Storage Manager related) ...... 278
The Tiered Storage Manager server could not be started ................................................. 278
The Tiered Storage Manager server does not stop .......................................................... 279
The Tiered Storage Manager server terminates abnormally or fails over in a cluster
environment .............................................................................................................. 279
Tiered Storage Manager operations cannot be performed because an error occurred in the
database .................................................................................................................. 280
How to troubleshoot problems on a host .............................................................................. 281
The HiScan command cannot add host information to the Device Manager server .............. 281
A communication error occurs, and the processing of other P9000 Command View AE Suite
products stops ........................................................................................................... 281
Two copies of HBase Agent are displayed in the Programs and Features window ............... 282
HBase Agent is displayed in the Programs and Features window ..................................... 282
JavaVM terminates abnormally .................................................................................... 282
An OutOfMemory error occurs on a host, and after a while the host stops responding ........ 282
The file system name is not displayed in the Device Manager GUI .................................... 283
Changes to the storage system configuration are not applied to the Device Manager
server ....................................................................................................................... 284
Errors requiring no action ........................................................................................... 284
Maintenance information that must be collected if a failure occurs ................................................. 285
Acquiring maintenance information on the management server (cvxpaegetlogs command) ........ 285
Acquiring maintenance information for a Host Data Collector computer (hdc_getras
command) ....................................................................................................................... 287
Acquiring maintenance information on a host managed by Host Data Collector (hdc_target_getras
command) ....................................................................................................................... 288
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